Deprecated: TAPI integration
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
In Microsoft Dynamics AX, the Sales and marketing module, which is also known as the CRM module, includes functionality for incorporating a CTI (computer telephony integration) system by using the Microsoft Telephony API (TAPI) protocol. The CTI system registers and administers incoming and outgoing telephone communications.
Overview
Item |
Description |
|---|---|
Reason for deprecation |
The functionality that this feature provided was limited. |
Replaced by another feature |
No. The feature remains in Microsoft Dynamics AX 2012 but will be removed in a future version of the product. No replacement feature is currently available. |
Modules affected |
Sales and marketing |
Changes to installation |
The smmPhone component is no longer installed. |
Changes to upgrade |
This change does not affect application upgrade. |