View the status of service orders
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
You can use the Dispatch board form to view the status of service activities in service orders.
More information about service orders
The form also provides tools to track the flow of service orders and includes additional details to help you evaluate the urgency of a service order, such the service agreement and service level agreement that it is associated with.
In order to help you quickly gauge the urgency of a service order, the Gantt chart supports the use of colors. Colors are used to distinguish the priority of a service call. By default, these colors are red for high priority, yellow for typical priority, and green for low priority.
Tip
You can change the colors on the Dispatching tab in the Service management parameters form.