About service activities
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
Create service activities to define and maintain tasks in a service order. A service order can include one or more service activities to be performed by a worker.
Service activities are defined in the Activity types form. (Click Sales and marketing > Setup > Activities > Activity types.) After you set up activities, you can add them to service orders automatically based on the related service agreement, or you can manually add activities when you add lines to a service order.
You can view the status of service activities in the Dispatch board form. You can also reassign activities from one worker to another worker in that form.