Close a case

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

When a case has been resolved, either internally with an employee or externally with a customer or vendor, you can close the case. The case record is saved, but the record is removed from the case list.

  1. Click Home > Common > Cases > All cases.

  2. In the list, select the case that you want to resolve.

  3. In the Maintain group, click the Change status button and select Closed.

    When you close a case, the service level agreement (SLA) associated with the case is also closed. If a follow up activity is required for the case, an activity is created and you will receive a prompt to complete the activity.