System Center Service Manager 2010 SP1 Operations Guide

Applies To: System Center Service Manager 2010 SP1

The System Center Service Manager 2010 Operations Guide provides information about how to use the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization’s computer infrastructure. It provides detailed procedures for the following tasks:

In This Section

• Searching for Information in Service Manager 2010
  Describes how to search for configuration items and other incidents, problems, and knowledge articles.

• Managing an Incident
  Describes how incidents and incident views are created, edited, and resolved.

• Troubleshooting Incidents
  Describes how to troubleshoot incidents using service maps, running tasks, and by publishing announcements.

• Managing a Problem
  Describes how create and edit problem records, resolve problems and related incidents automatically, and how to link incidents or change request to a problem record.

• Viewing and Running Reports
  Describes how view and run reports.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.