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Import PSTs using PST Capture

 

Using Microsoft Exchange PST Capture to migrate data stored in PST files to user mailboxes is a two-step process. First, you create a PST search that locates the PST files on specified computers on your network. Then, you can import these PST files to specific mailboxes in your organization.

This topic provides steps for importing PSTs into the mailboxes in your organization. For information about how to search for PST files, see Search for PSTs Using PST Capture.

  • You have the PST Capture Console installed on your host computer. For details about installing the console, see Install PST Capture.

  • You have PST Capture agents deployed on the computers you want to scan for PST files.

  • You have configured and run PST searches using PST Capture.

  • To import the PST files to Exchange Online, you must configure the Online Connection Settings in the PST Capture Console. For more information, see Configure PST Capture Settings.

  • To import PST files to Exchange Online (BPOS), you must first download and install the Microsoft Online Services Migration Tools. This is not required if you are a Microsoft Office 365 customer.

To import PSTs to mailboxes, you must use the PST Capture Console to create import lists. The following sections will guide you through the process of importing PSTs.

noteNote:
If you have User Access Control turned on, you must run PST Capture as an administrator by doing one of the following:
  • Click Start > All Programs > Microsoft Exchange, press the Shift key, right-click PST Capture, and then select Run as administrator. If you use this method, you will need to do this every time you start PST Capture.

  • Click Start > All Programs > Microsoft Exchange, right-click PST Capture, and then click Properties. On the Compatibility tab, in the Privilege Level section, select the Run this program as an administrator check box. This setting remains activated each time you run PST Capture.

You must have the following permissions to perform this procedure:

  • The user account you use to log on to the PST Capture host computer must be part of the local Administrators group.

  • The user account that the PST Capture Central Service uses must be mailbox-enabled.

  • To import PSTs to mailboxes in your Exchange Online (Office 365) organization, the user account you specified in the Online Connection Settings tab of the PST Capture settings must be assigned the Organization Management role.

  • To import PSTs to mailboxes in your Exchange Online (BPOS) organization, the user account you specified in the Online Connection Settings tab of the PST Capture settings must be an Exchange Online administrator account.

  • To import PSTs to standard mailboxes in your on-premises Exchange organization, the user account that the PST Capture Central Service uses must be assigned the Public Folder Management role in your Exchange organization.

  • To import PSTs to archive mailboxes in your on-premises Exchange organization, the user account that the PST Capture Central Service uses must be assigned the Organization Management role in your Exchange organization.

There are three ways to create a PST import list:

  • If you haven’t created any import lists, the New Import List button will be visible on the Home tab of the PST Capture Console. Click New Import List, and then select Cloud Import List or OnPrem Import List depending on where the target mailboxes reside.

  • In the PST Capture Console, click New, and then click Import List.

    noteNote:
    You can create only a cloud-based import list using this method.
  • If you select the PST files you want to import from the PST Search tab, the New Import List button will be enabled. Click New Import List, and then select Cloud Import List or OnPrem Import List depending on where the target mailboxes reside.

You can also add PST files directly from the file system to an existing import list. This alternative can be useful if PST files exist on a computer or device in your network on which you can’t install the PST Capture agent. For example, you can use this method to import PST files that are on network attached storage (NAS) devices.

In the PST Capture Console, click Add From Folder, browse to the location that contains the PST files you want to import, select the PST files, and then click Open. You can use mapped network drives as well as UPN shares.

This procedure creates an import list from within the PST search tab, and then imports the PSTs in the list to the mailboxes in your on-premises Exchange or Exchange Online organization.

  1. On the import list tab, you must first specify the destination mailbox for each PST file. There are three ways to assign destination mailboxes to PST files:

    • Click the Set mailbox link in the Destination Mailbox column. This opens the Set Mailbox dialog box, in which you can specify a mailbox for the PST file.

    • Click Set to File Owner to assign the mailbox associated with the Active Directory account that’s listed as the file owner as the destination mailbox. PST Capture performs this operation only for PST files that don’t already have a mailbox assigned. Therefore, in most cases, it would be a good idea to first set the destination mailboxes for any exceptions and then set all the remaining PSTs to file owners.

    • Select the PST files to which you want to assign a mailbox, and then, on the Import List menu, click Selected PST Files > Set Destination Mailbox. You can use this method to assign multiple PSTs to a single destination mailbox.

  2. After assigning destination mailboxes to all PST files in the import list, you can either schedule the import for a specific time or run the import manually.

    • To schedule the import, click Set Schedule, specify the following options, and then click OK:

      • Start date Use the corresponding lists to specify the start date and time.

      • Run the import for Select this check box if you want to suspend PST imports that haven’t completed within a certain time range. Specify the hours and minutes that you want the PST import operation to run. This option is useful if you want to limit the PST import operations to off hours.

      • Resume Select this check box to resume the PST import operation if it doesn’t complete at the time it was originally scheduled. Use the corresponding list to specify the frequency at which to resume the import operation. When the import resumes, PST Capture will continue importing messages from the point at which it stopped. It won’t import messages that were already imported successfully.

        On resume, retry files that have failed to start importing Select this check box to attempt to import any PST files that weren’t successfully imported the first time.

    • To run the import manually, click Import All Now.

  3. The status of the import operations are displayed in the Import results pane.

  4. Once imported, the contents of the PST files will appear in user mailboxes as specified by the PST Capture settings. By default, all imported PST files are imported to a top-level folder within the mailbox. You can control the folder destination for the imported PSTs by changing the PST Capture settings. For more information, see Configure PST Capture Settings.

Each import list is displayed on a separate tab in the PST Capture Console. The following figure shows a typical import list tab.

Import List tab

Options on the Import List menu are enabled when you’re on an import list tab. The Import List menu lists the following items:

  • Import All Now Select this option to import all PSTs in the import list. This item is enabled only after you specify a destination mailbox for the PSTs in the list.

  • Stop All Select this option to stop the import of all PSTs. This item is enabled only if there is an import operation in progress.

  • Import Selected Now Select this option to import the selected PSTs from the import list. This item is enabled only after you specify destination mailboxes for the selected PSTs.

  • Stop Selected Select this option to stop the import of selected PSTs. This item is enabled only if there is an import operation in progress.

  • Selected PST Files Point to this option and then select from the following:

    • Set Destination Mailbox   Select this option to specify a mailbox for the selected PST files.

    • Set Destination Mailbox to File Owner   Select this option to specify the mailbox associated with the user account that’s listed as the owner of the PST file as the destination mailbox.

    • Remove from List   Select this option to remove the selected PST files from the import list.

  • Add Files from Folder Select this option to add PST files directly from the file system or a network share.

  • View Alert Details Select this option to view the details of the alert that the PST import is reporting. This item is enabled only if the import operation encounters an error.

  • Move to Import List Select this option to move the selected PST files to a different import list.

  • Rename Select this option to rename the import list.

  • Delete Import List Select this option to delete the import list from the PST Capture Console.

 
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