Abandoned Baskets
When users shop your site, they place the items that they want to buy in a virtual basket. All the items users intend to buy are listed in their baskets when they check out. However, users sometimes log off your site without checking out or emptying their baskets. These abandoned baskets remain in your Commerce Server database until you delete them or until the users return and empty their own baskets. Users can also save their baskets and leave them in your Commerce Server database indefinitely.
To prevent a large number of abandoned or saved baskets from cluttering your Commerce Server database, on a regular basis you must delete baskets that have been abandoned or saved for a certain period of time. In the Find pane in the Basket Manager module in Business Desk, you can use filter criteria to search for baskets you want to delete. For example, you can search for baskets that have been abandoned or saved for more than two weeks, and then delete those baskets. For more information about deleting baskets, see Deleting Baskets.
See Also
Finding, Viewing, and Sorting Orders
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