Finding, Viewing, and Sorting Orders

You use the Order Status module in Commerce Server Business Desk to view order status information and to display all the details associated with an order, including the order header and line item information. You can search for specific orders placed by users visiting your site.

You can search using up to eight search criteria, or you can list all orders. By default, orders are listed in descending order by their number, but you can change the sort order. For example, you can sort orders by the order status or by the last name of the user.

To find an order

To view an order

To sort orders in a list

To find an order

  1. In Orders, click Order Status.
  2. In the Order Status screen, in the Find By drop-down list, select one of the following:
    Use this To do this
    Order date List all orders that were placed on or before a given date or from a given date forward. Type the date or select a date from the drop-down calendar.
    User name List all orders created by a specific user. Type the first few characters of first name or last name of the user, or both, in the First Name and Last Name boxes.
    Order number List the orders with a specific order number. You must type the exact order number in the Order number box.
    Organization List all orders from a specific organization. You must type the organization name in the Organization box.
    PO number List all orders from a specific purchase order (PO) number. You must type the exact PO number in the PO number box.
    Product ID List all orders that contain a specific product ID number. You must type the exact product ID number in the Product ID box.
    Item description List all orders that have a specific description.
    Any information Open all search criteria. You can type some or all of the order details.
    All orders List all saved orders that have not been processed by the Order Processing pipeline.
  3. Click Find Now.

You can now view your search results in the Order Status screen.

To view an order

  1. In Orders, click Order Status.

  2. In the Order Status screen, find the order you want to view. For information about finding an order, see To find an order.

  3. In the Filtered View list, select the order you want to view, and then click Open on the toolbar.

  4. In the Order: <order number> screen, in the Order Summary section, you can view the following information that pertains to the order:

    Use this To do this
    Order Number Order number of the selected order.
    Last Name Last name of the user who placed the order.
    First Name First name of the user who placed the order.
    Billing Address Name Name of the billing address.
    Order Date Date the order was placed.
    Order Status Status of the order, such as new order or saved order.
    Subtotal Subtotal for the order, excluding shipping and tax.
    Shipping Charge Shipping charge for the order.
    Shipping Discount Shipping discount, if a discount was awarded for the order.
    Tax Amount of tax that was charged for the order.
    Total Amount Total amount for the order, including shipping and tax.
    Payment Method Type of payment method used for the order, such as credit card.

    The Order Detail section specifies the following order information:

    Use this To do this
    Product ID Product IDs for each product in the order.
    Variant ID Product variant IDs for each product in the order.
    Name Product names for each product in the order.
    Description Product descriptions for each product in the order.
    Catalog Catalogs from which each product in the order was purchased.
    Shipping Address Names of the shipping addresses associated with each product in the order.
    Shipping Method Names of the shipping methods associated with each product in the order.
    Quantity Quantities ordered for each product.
    Unit Price Unit price for each product in the order.
    Item Total Total price for each product in the order.
    Messages Messages associated with each product in the order.

    The Addresses section specifies the following order information about the addressee:

    Use this To do this
    Address Name Name of the address.
    Last Name Last name of the addressee.
    First Name First name of the addressee.
    Address Line 1 First line of the address.
    Address Line 2 Second line of the address.
    City City name.
    Region Region code.
    Postal Code Postal code.
    Country/Region Code Country/Region International Standards Organization (ISO) code; state/province or country/region code.

To sort orders in a list

  1. In Orders, click Order Status.
  2. In the orders list, click the column heading you want to use to sort the orders.

The column heading you click sorts the list dynamically.

See Also

About Orders

Deleting Orders

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