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Finding, Viewing, and Sorting Orders

Commerce Server 2002

You use the Order Status module in Commerce Server Business Desk to view order status information and to display all the details associated with an order, including the order header and line item information. You can search for specific orders placed by users visiting your site.

You can search using up to eight search criteria, or you can list all orders. By default, orders are listed in descending order by their number, but you can change the sort order. For example, you can sort orders by the order status or by the last name of the user.

To find an order

To view an order

To sort orders in a list

To find an order

  1. In Orders, click Order Status.
  2. In the Order Status screen, in the Find By drop-down list, select one of the following:
    Use thisTo do this
    Order dateList all orders that were placed on or before a given date or from a given date forward. Type the date or select a date from the drop-down calendar.
    User nameList all orders created by a specific user. Type the first few characters of first name or last name of the user, or both, in the First Name and Last Name boxes.
    Order numberList the orders with a specific order number. You must type the exact order number in the Order number box.
    OrganizationList all orders from a specific organization. You must type the organization name in the Organization box.
    PO numberList all orders from a specific purchase order (PO) number. You must type the exact PO number in the PO number box.
    Product IDList all orders that contain a specific product ID number. You must type the exact product ID number in the Product ID box.
    Item descriptionList all orders that have a specific description.
    Any informationOpen all search criteria. You can type some or all of the order details.
    All ordersList all saved orders that have not been processed by the Order Processing pipeline.
  3. Click Find Now.

You can now view your search results in the Order Status screen.

To view an order

  1. In Orders, click Order Status.
  2. In the Order Status screen, find the order you want to view. For information about finding an order, see To find an order.
  3. In the Filtered View list, select the order you want to view, and then click Open on the toolbar.
  4. In the Order: <order number> screen, in the Order Summary section, you can view the following information that pertains to the order:
    Use thisTo do this
    Order NumberOrder number of the selected order.
    Last NameLast name of the user who placed the order.
    First NameFirst name of the user who placed the order.
    Billing Address NameName of the billing address.
    Order DateDate the order was placed.
    Order StatusStatus of the order, such as new order or saved order.
    SubtotalSubtotal for the order, excluding shipping and tax.
    Shipping ChargeShipping charge for the order.
    Shipping DiscountShipping discount, if a discount was awarded for the order.
    TaxAmount of tax that was charged for the order.
    Total AmountTotal amount for the order, including shipping and tax.
    Payment MethodType of payment method used for the order, such as credit card.

    The Order Detail section specifies the following order information:

    Use thisTo do this
    Product IDProduct IDs for each product in the order.
    Variant IDProduct variant IDs for each product in the order.
    NameProduct names for each product in the order.
    DescriptionProduct descriptions for each product in the order.
    CatalogCatalogs from which each product in the order was purchased.
    Shipping AddressNames of the shipping addresses associated with each product in the order.
    Shipping MethodNames of the shipping methods associated with each product in the order.
    QuantityQuantities ordered for each product.
    Unit PriceUnit price for each product in the order.
    Item TotalTotal price for each product in the order.
    MessagesMessages associated with each product in the order.

    The Addresses section specifies the following order information about the addressee:

    Use thisTo do this
    Address NameName of the address.
    Last NameLast name of the addressee.
    First NameFirst name of the addressee.
    Address Line 1First line of the address.
    Address Line 2Second line of the address.
    CityCity name.
    RegionRegion code.
    Postal CodePostal code.
    Country/Region CodeCountry/Region International Standards Organization (ISO) code; state/province or country/region code.

To sort orders in a list

  1. In Orders, click Order Status.
  2. In the orders list, click the column heading you want to use to sort the orders.

The column heading you click sorts the list dynamically.

See Also

About Orders

Deleting Orders

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