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Appendix A - List of User Role Profiles in System Center 2012 - Service Manager

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

This appendix provides detailed information about the scope and properties of user role profiles in System Center 2012 – Service Manager.

EndUser

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

Object Templates

Create

  • Work Item

  • Work Item Log

  • File Attachment

  • Reviewer

  • User Preference

All for the specified types.

All for the specified types.

None

Update

  • File Attachment

  • Work Item Log

  • Star Rating

All for the specified types.

  • DocumentHasAverageRating->KnowledgeArticle

  • UserHasPreference->User

  • WorkItemAffectedUser->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • BillableTimeHasWorkingUser->User

  • IncidentPrimaryOwner->User

  • TroubleTicketResolvedByUser->User

  • TroubleTicketClosedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

  • WorkItemRelatesToWorkItem->WorkItem

  • WorkItemRelatesToRequestOffering->RequestOffering

  • WorkItemRelatesToConfigItem->ConfigurationItem

  • WorkItemAboutConfigItem->ConfigurationItem

None

Delete

None

None

None

None

ReadOnlyOperator

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • User Preference

  • Personal Notification

All for the specified types.

All for the specified types.

None

Update

  • WorkItemAboutConfigItem->ConfigurationItem

  • WorkItemRelatesToConfigItem->ConfigurationItem

  • EntityLinksToKnowledgeDocument->ConfigurationItem

  • UserHasPreference->User

  • WorkItemAffectedUser->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • BillableTimeHasWorkingUser->User

  • IncidentPrimaryOwner->User

  • TroubleTicketResolvedByUser->User

  • TroubleTicketClosedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

  • WorkItemRelatesToRequestOffering->RequestOffering

  • WorkItemRelatesToWorkItem->WorkItem

None

Delete

None

None

None

None

IncidentResolver

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • Incident

  • Manual Activity

  • File Attachment

  • Work Item Log

  • User Preference

  • Personal Notification

All for the specified types.

All for the specified types.

None

Update

  • File Attachment

  • Work Item Log

  • Manual Activity

  • Star Rating

All for the specified types.

  • WorkItemAboutConfigItem->ConfigurationItem

  • WorkItemRelatesToConfigItem->ConfigurationItem

  • EntityLinksToKnowledgeDocument->ConfigurationItem

  • WorkItemRelatesToWorkItem->WorkItem

  • DocumentHasAverageRating->KnowledgeArticle

  • UserHasPreference->User

  • WorkItemAffectedUser->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • WorkItem.BillableTimeHasWorkingUser->User

  • WorkItem.IncidentPrimaryOwner->User

  • WorkItem.TroubleTicketResolvedByUser->User

  • WorkItem.TroubleTicketClosedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

None

Delete

  • File Attachment

  • Manual Activity

All for the specified types.

All for the specified types.

None

ChangeInitiator

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • Change Request

  • Activity

  • File Attachment

  • Work Item Log

  • Reviewer

  • User Preference

  • Personal Notification

All for the specified types.

All for the specified types.

None

Update

Star Rating

All for the specified types.

  • WorkItemAboutConfigItem->ConfigurationItem

  • WorkItemRelatesToConfigItem->ConfigurationItem

  • EntityLinksToKnowledgeDocument->ConfigurationItem

  • WorkItemRelatesToWorkItem->WorkItem

  • DocumentHasAverageRating->KnowledgeArticle

  • UserHasPreference->User

  • WorkItemAffectedUser->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • BillableTimeHasWorkingUser->User

  • IncidentPrimaryOwner->User

  • TroubleTicketResolvedByUser->User

  • TroubleTicketClosedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

  • WorkItemAboutCatalogItem->CatalogItem

None

Delete

None

None

None

None

ActivityImplementer

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • User Preference

  • Personal Notification

All for the specified types.

All for the specified types.

None

Update

Star Rating

  • ManualActivity. Status

  • ManualActivity.Notes

  • WorkItemAboutConfigItem->ConfigurationItem

  • WorkItemRelatesToConfigItem->ConfigurationItem

  • EntityLinksToKnowledgeDocument->ConfigurationItem

  • WorkItemRelatesToWorkItem->WorkItem

  • DocumentHasAverageRating->KnowledgeArticle

  • UserHasPreference->User

  • WorkItemAffectedUser->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • BillableTimeHasWorkingUser->User

  • IncidentPrimaryOwner->User

  • TroubleTicketResolvedByUser->User

  • TroubleTicketClosedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

None

Delete

None

None

None

None

ProblemAnalyst

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • Problem

  • File Attachment

  • Work Item Log

  • User Preference

  • Personal Notification

All for the specified types.

All for the specified types.

None

Update

  • Problem

  • File Attachment

  • Work Item Log

  • Star Rating

All for the specified types.

  • WorkItemAboutConfigItem->ConfigurationItem

  • WorkItemRelatesToConfigItem->ConfigurationItem

  • EntityLinksToKnowledgeDocument->ConfigurationItem

  • WorkItemRelatesToWorkItem->WorkItem

  • DocumentHasAverageRating->KnowledgeArticle

  • UserHasPreference->User

  • WorkItemAffectedUser->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • BillableTimeHasWorkingUser->User

  • IncidentPrimaryOwner->User

  • TroubleTicketResolvedByUser->User

  • TroubleTicketClosedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

None

Delete

File Attachment

All for the specified types.

All for the specified types.

None

ServiceRequestAnalyst

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

All for the specified types.

All for the specified types.

All for the specified types.

None

Update

  • Service Request

  • Activity

  • File Attachment

  • Work Item Log

  • Reviewer

  • Star Rating

  • WorkItemAboutConfigItem->ConfigurationItem

  • WorkItemRelatesToConfigItem->ConfigurationItem

  • EntityLinksToKnowledgeDocument->ConfigurationItem

  • WorkItemRelatesToWorkItem->WorkItem

  • Knowledge.DocumentHasAverageRating->KnowledgeArticle

  • WorkItemAffectedUser->User

  • UserHasPreference->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

  • WorkItemRelatesToRequestOffering->RequestOffering

None

Delete

  • Activity

  • File Attachment

  • Reviewer

All for the specified types.

All for the specified types.

None

ReleaseManager

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • Release Record

  • Activity

  • File Attachment

  • Work Item Log

  • Reviewer

  • User Preference

  • Personal Notification

All for the specified types.

All for the specified types.

None

Update

  • Release Record

  • Activity

  • File Attachment

  • Work Item Log

  • Reviewer

  • Star Rating

All for the specified types.

  • WorkItemAboutConfigItem->ConfigurationItem

  • WorkItemRelatesToConfigItem->ConfigurationItem

  • EntityLinksToKnowledgeDocument->ConfigurationItem

  • WorkItemRelatesToWorkItem->WorkItem

  • DocumentHasAverageRating->KnowledgeArticle

  • WorkItemAffectedUser->User

  • UserHasPreference->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

None

Delete

  • Activity

  • File Attachment

  • Reviewer

All for the specified types.

All for the specified types.

None

ChangeManager

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • Change Request

  • Activity

  • File Attachment

  • Work Item Log

  • Reviewer

  • User Preference

  • Personal Notification

All for the specified types.

All for the specified types.

None

Update

  • Change Request

  • Change Request

  • Activity

  • File Attachment

  • Work Item Log

  • Reviewer

  • Star Rating

All for the specified types.

  • WorkItemAboutConfigItem->ConfigurationItem

  • WorkItemRelatesToConfigItem->ConfigurationItem

  • EntityLinksToKnowledgeDocument->ConfigurationItem

  • WorkItemRelatesToWorkItem->WorkItem

  • Knowledge.DocumentHasAverageRating->KnowledgeArticle

  • WorkItemAffectedUser->User

  • UserHasPreference->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • WorkItem.BillableTimeHasWorkingUser->User

  • WorkItem.IncidentPrimaryOwner->User

  • WorkItem.TroubleTicketResolvedByUser->User

  • WorkItem.TroubleTicketClosedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

  • WorkItemAboutCatalogItem ->CatalogItem

None

Delete

  • Activity

  • File Attachment

  • Reviewer

All for the specified types.

All for the specified types.

None

AdvancedOperator

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • Work Item

  • Configuration Item

  • Announcement

  • File Attachment

  • Work Item Log

  • Reviewer

  • User Preference

  • Personal Notification

All for the specified types.

All for the specified types.

None

Update

  • Work Item

  • Configuration Item

  • Announcement

  • File Attachment

  • Work Item Log

  • Reviewer

  • User Preference

All for the specified types.

  • Knowledge.DocumentHasAverageRating->KnowledgeArticle

  • UserHasPreference->User

  • WorkItemAffectedUser->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • BillableTimeHasWorkingUser->User

  • IncidentPrimaryOwner->User

  • TroubleTicketResolvedByUser->User

  • TroubleTicketClosedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

  • WorkItemRelatesToRequestOffering->RequestOffering

None

Delete

  • Announcement

  • Activity

  • Reviewer

  • File Attachment

All for the specified types.

All for the specified types.

None

Author

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • Work Item

  • Configuration Item

  • Catalog Item

  • Announcement

  • File Attachment

  • Work Item Log

  • Reviewer

  • User Preference

  • Personal Notification

All for the specified types.

All for the specified types.

  • Template

  • View

  • Folder

  • Enumeration

Update

  • Work Item

  • Configuration Item

  • Catalog Item

  • Announcement

  • File Attachment

  • Work Item Log

  • Reviewer

  • Star Rating

  • DocumentHasAverageRating->KnowledgeArticle

  • UserHasPreference->User

  • WorkItemAffectedUser->User

  • WorkItemAssignedToUser->User

  • WorkItemCreatedByUser->User

  • FileAttachmentAddedByUser->User

  • BillableTimeHasWorkingUser->User

  • IncidentPrimaryOwner->User

  • TroubleTicketResolvedByUser->User

  • TroubleTicketClosedByUser->User

  • ReviewerIsUser->User

  • ReviewerVotedByUser->User

  • ServiceOfferingRelatesToRequestOffering->RequestOffering

  • Template

  • View

  • Folder

  • Enumeration

Delete

  • Activity

  • Reviewer

  • File Attachment

  • Announcement

All for the specified types.

All for the specified types.

  • Template

  • View

  • Folder

  • Enumeration

Workflow

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

All

All

All

All

Create

  • Work Item

  • Configuration Item

  • Announcement

  • File Attachment

  • Work Item Log

  • Reviewer

  • SLA Information

  • Admin Item SLA

  • User Preference

All for the specified types.

All for the specified types.

None

Update

  • Work Item

  • Configuration Item

  • Announcement

  • File Attachment

  • Work Item Log

  • Reviewer

  • SLA Information

  • Admin Item SLA

  • Star Rating

  • System.Knowledge.DocumentHasAverageRating

  • System.UserHasPreference

  • System.WorkItemAffectedUser

  • System.WorkItemAssignedToUser

  • System.WorkItemCreatedByUser

  • System.FileAttachmentAddedByUser

  • System.WorkItem.BillableTimeHasWorkingUser

  • System.WorkItem.IncidentPrimaryOwner

  • System.WorkItem.TroubleTicketResolvedByUser

  • System.WorkItem.TroubleTicketClosedByUser

  • System.ReviewerIsUser

  • System.ReviewerVotedByUser

None

Delete

DCM_NonCompliance_CI

All for the specified types.

All for the specified types.

None

ReportUser

 

Operation Instance Type Scope Properties Relationships Presentational Elements Scope

Read

SRS Resource Store

All for the specified type

All for the specified type

None

Create

Personal Notification

All for the specified type

All for the specified type

None

Update

None

None

None

None

Delete

None

None

None

None

ImpliedIncidentAffectedUser

The permissions for the implied Affected User profile are granted through the WorkItemAffectedUser relationship.

 

Operation Type Property Relationship

Read

Incident or service request instances, and anything that is contained within.

All properties of an incident instance.

All relationships that include the incident or service request instance.

Create

Work items that the user is affected by:

  • Work item log

  • File attachment

All properties of a work item log and a file attachment for the incident or service request instance.

File attachment for an incident or service request instance.

Update

Work items that the user is affected by:

  • Incident

  • Service request

  • Work item log

  • File attachment

All properties of an incident or service request instance.

Incident instance BillableTimeHasWorkingUser->User.

Delete

Work item that the user is affected by - File attachment

File attachment for an incident or service request instance.

File attachment for an incident or service request instance.

ImpliedReviewer

The permissions for the implied Review Activity Reviewer profile are granted through the ReviewerIsUser relationship.

 

Operation Type Property Relationship

Read

Reviewer instances and anything that is contained within.

All properties of a Reviewer instances and anything that is contained within.

All relationships that include the Reviewer instance, and anything that is contained within.

Create

None

None

None

Update

None

Reviewer instances:

  • Reviewer.Comments

  • Reviewer.DecisionDate

  • Reviewer.Decision

Reviewer Instances:

  • ReviewerVotedByUser->User

  • ReviewerVotedByUser->Reviewer

Delete

None

None

None

ImpliedActivityEditor

The permissions for the implied Assigned To User profile are granted through the WorkItemAssignedToUser relationship.

 

Operation Type Property Relationship

Read

Activity instances and anything that is contained in it.

None

None

Create

Work item instances that the user is assigned to:

  • Activity

  • Reviewer

All properties of Activity and Reviewer instances that are related to a work item instance.

All the Activity and Reviewer instances that are related to a work item Instance.

Update

Work item instances that the user is assigned to: Activity

All properties of an activity and the work item instances.

All Activity instances that are related to the work item Instance.

Delete

None

None

None

ImpliedConfigItemCustodian

The permissions for the implied CI Owner profile are granted through the ConfigItemOwnedByUser relationship.

 

Operation Type Property Relationship

Read

Configuration item instances and anything that is contained within.

All properties of a configuration item instance and anything that is contained in it.

All relationships that include a configuration item instance, and anything that is contained in it.

Create

None

None

None

Update

None

None

Configuration item Instance - WorkItemAboutConfigItem

Delete

None

None

None

ImpliedPrimaryComputerUser

The permissions for the implied CI Primary User profile are granted through the ComputerPrimaryUser relationship.

 

Operation Type Property Relationship

Read

Configuration item instances and anything that is contained within.

All properties of a configuration item instance and anything that is contained within.

All relationships that include the configuration item instance and anything that is contained within.

Create

None

None

None

Update

None

None

None

Delete

None

None

None

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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