Contact TechNet Customer Service
TechNet Customer Service Centers can assist you with topics including new orders or renewing a subscription, activating your subscription, billing, managing subscriptions, access to Subscriber Downloads, and more. Please see below for a list of phone numbers by region.
Looking for Professional Support? Submit an issue online.
Quick Links: North America | Europe, Middle East, and Africa | Latin America | Japan | Asia Pacific
North America
Contact Hours: 5:30 a.m. to 5:30 p.m. Pacific Time, Monday – Friday, except holidays
Languages Supported: English
Europe, Middle East, and Africa
Have Questions? Please contact our Europe, Middle East, and Africa Subscriber Support team.
Europe, Middle East, and Africa
Contact Hours: 9:00 a.m. to 6:00 p.m. (8:30 a.m. to 5:00 p.m. Russia) Central European Time, Monday – Friday, except holidays
Languages Supported: English, Dutch, French, German, Hebrew, Italian, Russian, Spanish, Swedish
Latin America
Contact Hours: 9:00 a.m. to 6:00 p.m. Monday – Friday, except holidays
Languages Supported: English, Spanish, and Portuguese
Japan
Contact Hours: 9:00 a.m. - 5:30 p.m Monday – Friday, except holidays
Languages Supported: Japanese
Asia Pacific
Contact Hours: 9:00 a.m. to 6:00 p.m. Monday – Friday, except holidays
Languages Supported: English for Australia, New Zealand, and India; Traditional Chinese for Taiwan; English, Simplified Chinese, and Korean for others
| Country/region |
Telephone |
Email
|
Chat |
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Australia
|
13 20 58 (Option 3)
+61 2 98702200
|
tnaus@microsoft.com
|
English
|
India*
Bangladesh
Bhutan
Maldives
Nepal
Sri Lanka
|
Phone: 1800 102 1100 (Toll free within India, Airtel line) press IVR Option 6 - 1 for TechNet
1800 111 100 (Toll free within India, MTNL/BSNL line) press IVR Option 6 - 1 for TechNet
+91 80 4010 3000 (Outside India) press IVR Option 6 - 1 for TechNet
Fax: +91 80 6658 6700
* For non-Volume Licensing India customers, ordering by phone is not applicable for India as TechNet Plus is only available for purchase at retail stores. Please visit the Microsoft India Store Locator to locate a retail store near you.
For Volume Licensing India customers, please contact Customer Service to register your TechNet Plus license(s).
|
msscisc@microsoft.com
|
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New Zealand
|
0800 800 004 (Option 3)
+61 2 98702200
|
tnaus@microsoft.com
|
| Country/region |
Telephone |
Email
|
Chat |
Hong Kong SAR
Macau
|
Phone: (852) 3002 7866
Fax: (852) 2989 6399
|
msschk@microsoft.com
|
Chinese (simplified)
Chinese (traditional)
English
Korean
Thai
|
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Indonesia
|
Phone: +62 21 515 5151 (Toll free within Jakarta)
0800 120 1201 (Toll free outside Jakarta)
001 803 852 9432
Fax: +86 21 2603 7637 |
msscsea@microsoft.com
|
|
Korea
|
Phone: 080-605-0880 (Toll free)
Fax: +65 6324 6181
|
mssck@microsoft.com
|
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Malaysia
|
Phone: 1800 886 295 (Toll free within Malaysia)
001 800 6427 6738 (Outside Malaysia)
Fax: +86 21 2603 7637
|
msscsea@microsoft.com
|
|
People's Republic of China
|
Phone: 800 819 0550 / 400 620 0550
Fax: +86 21 2603 7547
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msschk@microsoft.com
|
|
Philippines
|
Phone: 1800 1441 0158 (Toll free within Philippines)
001 800 6427 6738
Fax: +86 21 2603 7637
|
msscsea@microsoft.com
|
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Singapore
|
Phone: 800 852 3543 (Toll free)
001 800 6427 6738 (Outside Singapore)
Fax: +86 21 2603 7637
|
msscsea@microsoft.com
|
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Thailand
|
Phone: 01 800 441 0560 (Toll free within Thailand)
001 800 6427 6738
Fax: +86 21 2603 7637
|
msscsea@microsoft.com
|
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Vietnam
|
Phone: 844 935 1053 (Toll free within Vietnam)
Fax: +86 21 2603 7637
|
msscsea@microsoft.com
|
| Country/region |
Telephone |
Email
|
Chat |
|
Taiwan
|
Phone: 02 2999-8833 press 6
0800-00-8833 press 6 (Toll free within Taiwan, land line only)
Fax: 0800-00-8833 press 7
|
twwpo@microsoft.com
|
Chinese (traditional)
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