TechNet Radio: The Cloud and IT Service Management

In today’s episode, John Baker interviews John Clark, a Senior Consultant with the IT Operational Consulting team at Microsoft. Listen in as they dispel some of the myths and misconceptions floating around Cloud computing and it being a replacement for IT Service Management.

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Have questions? Email us: usocinfo@microsoft.com

If you're interested in learning more about the products or solutions discussed in this episode, click on any of the below links for free, in-depth information:

Microsoft Operations Framework (MOF) Technology Library:

• Microsoft Operations Framework website
  
• MOF 4.0
  
• IT Pro Quick Start Kit
  
• Getting Started with MOF 4.0 Guide
  
• MOF Reliability Workbooks
  
• MOF Management Reviews
  
• Cross Reference ITIL V3 and MOF 4.0
  
• MOF Service Mapping
  
• Bridging from MOF Guidance to Microsoft Products

Videos:

• Introduction to Microsoft Operations Framework Reliability Workbooks
  
• The MOF Reliability Workbook for Exchange 2010 Client Access and Transport
  
• IT Service Management Best Practice: Service Catalog
  
• IT Service Management Best Practice: Service Mapping