The Microsoft Customer Services and Support (CSS) Security Team is pleased to announce our participation in a virus information-sharing program with industry leading anti-virus software vendors. Microsoft has joined forces with several of our anti-virus partners to provide our customers with detailed information on significant viruses that are affecting Microsoft products and our customers.
Members of this alliance will exchange valuable technical information on newly discovered viruses so that we can more quickly communicate to customers their targets, impact, and methods of remediation. We believe this alliance will allow us to provide authoritative and timely information to customers on newly discovered viruses in the wild, while at the same time referring customers to their preferred participating anti-virus vendor for additional details. Microsoft Customer Services and Support will continue to offer additional support to customers affected by viruses free of charge and will work with our customers’ anti-virus vendors on the necessary steps for resolution.
The CSS Security Team looks forward to working with members of the Virus Information Alliance to help us deliver on our commitment to Trustworthy Computing by increasing the availability of accurate and timely information regarding virus outbreaks affecting our customers.
Members of the Virus Information Alliance currently include:
CSS Security Team