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How to Promote a Service Manager Management Server

Updated: March 25, 2014

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

When you first ran Setup for System Center 2012 – Service Manager, you installed the initial Service Manager management server and you defined the management group for your installation. The initial management server handles all the workflows in your Service Manager environment. You can use additional Service Manager management servers to load-balance Service Manager console connections. Also, you can promote one of the additional Service Manager management servers to take over the role of a failed initial Service Manager management server. For more information, see "Deploying Additional Service Manager Management Servers" in the Deployment Guide for System Center 2012 - Service Manager

You can use the following procedures to promote a secondary Service Manager management server.

To prepare the secondary management server

  1. On the secondary management server, close the Service Manager console.

  2. On the Windows desktop, click Start, and then click Run.

  3. In the Run dialog box, in the Open text field, type services.msc, and then click OK.

  4. In the Services window, in the Services (Local) pane, locate the following three services, and for each one click Stop:

    • System Center Data Access Service

    • System Center Management

      noteNote
      For System Center 2012 R2 Service Manager, the System Center Management service was renamed to Microsoft Monitoring Agent.

    • System Center Management Configuration

  5. Leave the Services window open.

  6. Open Windows Explorer. Locate the folder \Program Files\Microsoft System Center 2012\Service Manager.

  7. In this folder, delete the Health Service State folder and all of its contents.

To define the computer name for the Service Manager database

  1. On the Service Manager database, on the Windows desktop, click Start, point to Programs, point to Microsoft SQL Server 2008, and then click SQL Server Management Studio.

  2. In the Connect to Database Engine dialog box, do the following:

    1. In Server name, type the name of the server that hosts the Service Manager database.

    2. In Authentication, select Windows Authentication.

    3. Click Connect.

  3. In the Object Explorer pane, expand Databases, and then click ServiceManager.

  4. On the toolbar, click New Query.

  5. In the SQLQuery1.sql pane (the center pane), type the following, where <FQDN of your server> is the fully qualified domain name (FQDN) of the management server that you are promoting:

    EXEC p_PromoteActiveWorkflowServer '<FQDN of your server>'
    
  6. On the toolbar, click Execute.

  7. At the bottom of the SQLQuery1.sql pane (the center pane), confirm that the “Query executed successfully” message appears.

  8. Exit Microsoft SQL Server Management Studio.

To restart the services on the secondary management server

  1. On the secondary management server, on the Windows desktop, click Start, and then click Run.

  2. In the Run dialog box, in Open, type services.msc, and then click OK.

  3. In the Services window, in the Services (Local) pane, locate the following three services, and for each one click Start.

    • System Center Data Access Service

    • System Center Management

      noteNote
      For System Center 2012 R2 Service Manager, the System Center Management service was renamed to Microsoft Monitoring Agent.

    • System Center Management Configuration

Your secondary management server is now the primary management server for the management group.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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