On this page Online Self-Help Support
Subscription-Based Support
Assisted Incident Support
Contract-Based Support
Microsoft recommends that you use these resources in the following order, to get the best value from your support experience.
1. Online Self-Help Support Search the vast Microsoft Knowledge Base, including thousands of how-to articles. Find resources such as step-by-step instructions addressing common issues and topics, organised by product. Enter the message source and ID to receive an explanation, recommended user actions and links to additional support and resources. Find supporting documentation, reference materials and media from TechNet events and briefings listed by product or technology. Find supporting documentation, reference materials and media from TechNet webcasts and briefings listed by product or technology. Find upcoming events such as industry trade shows, TechNet events and user group events organised directly by Microsoft and third parties. Thousands of sample scripts plus tools and resources to author your own scripts. Register for online discussions with one or more Microsoft experts, or search the transcript archives. Access over 20,000 active newsgroups about products, technologies, technical support and a range of other topics. Get information and support via these professional user groups and other interest-specific groups.
2. Subscription-Based Support TechNet Plus is the must-have resource for IT professionals planning, implementing and supporting Microsoft solutions. This premium value subscription offers you immediate online access to the latest evaluation software and beta releases, two free support calls, live online concierge chat, managed newsgroups with a guaranteed next-business-day response, premium Microsoft E-Learning courses and much more. Now available online for £234 excl. VAT
3. Assisted Incident Support Get online incident help from a Microsoft Support Professional via e-mail. Phone Support Simply call 0870 60 10 100 from Monday to Friday 8:00 a.m. to 6:00 p.m. and quote your respective Microsoft Product ID. (Calls charged at national rate - currently 8p per minute.) Microsoft Professional Support has been developed to provide business users with assistance from our experts when experiencing problems with Microsoft Software.
4. Contract-Based Support Premier Support gives you the flexibility to choose the support options that best fit your organisation. Plus, with Premier Support you receive direct access to Microsoft technical experts any time, day or night. The Essential Support plan includes support account management, support assistance, problem resolution support and information services. | Want Less Technical Detail? |