Using Groups, Queues, and Lists in Service Manager

Applies To: System Center Service Manager 2010 SP1

In Service Manager, you can use groups to manage configuration items, queues to manage work items, and lists to customize forms to classify different objects such as incidents, change requests, activities or configuration items. Use the overview and the following procedures to help you manage these items.

In This Section

• About Groups, Queues, and Lists
  Provides an overview of groups, queues, and lists in Service Manager.

• How to Create a Group in Service Manager
  Describes how to create a group.

• How to Create a Queue
  Describes how to create a queue.

• How to Edit a Queue
  Describes how to edit a queue.

• How to Add a List Item
  Describes how to add a list item.

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