Views Sample Scenario - How to Customize a Column Title in a View

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System Center Service Manager 2010 contains predefined views that you can use to display information and status of various work items and configuration items in the Service Manager console. Views are defined in unsealed management packs, allowing for some customizations of views.

For example, you can use the following procedure to customize a column title of a predefined view to reflect processes that are used in your organization.

Another customization to a view is adding a column to a predefined view. For more information about adding a column to an existing view, see the Editing a View in a Management Pack (https://go.microsoft.com/fwlink/?LinkId=204706) blog. For more information about authoring in Service Manager, see the System Center Service Manager Authoring Guide (https://go.microsoft.com/fwlink/?LinkID=189438).

To customize a column title in a view

  1. Locate and export the management pack that contains the view that you want to customize as follows:

    1. In the Service Manager console, click Administration.

    2. In the Administration pane, select Management Packs.

    3. In the Management Packs view, click Sealed to sort the column by sealed and unsealed management packs. Select the management pack that contains the view that you want to customize. It must be an unsealed management pack, such as Service Manager Incident Management Configuration Library.

    4. In the Tasks pane, click Export.

    5. In the Browse For Folder dialog box, select a folder to store the exported management pack, and then click OK.

  2. Open the exported management pack in an XML editor such as Notepad or Microsoft Visual Studio.

  3. Update the management pack as follows:

    1. In the <LanguagePacks> section of the file, locate the DisplayString for the column that you want to customize.

      This example shows the code for the My Incidents view:

      System.WorkItem.Incident.AssignedToMe.View

      and the code for the Category column in that view:

      System.WorkItem.Incident.AssignedToMe.View.Header_Category

      and the DisplayString for the Category column in the My Incidents view:

      <DisplayString ElementID="System.WorkItem.Incident.AssignedToMe.View.Header_Category">
    <Name>Category</Name>
    <Description>Category</Description>
</DisplayString>

    2. Replace the column title inside the <Name></Name> tags and inside the <Description></Description> tags with the custom column title. For example, replace Category with My Organization’s Category.

  4. Save the custom management pack.

  5. Import the custom management pack in Service Manager:

    1. In the Administration pane, select Management Packs.

    2. In the Tasks pane, click Import.

    3. In the Select Management Pack to Import dialog box, select a folder in which you stored the custom management pack, and then click Open.

    4. In the Import Management Pack dialog box, click Import. Wait for the import to complete, and then click OK.

In the Service Manager console, select the view that you customized to see the new column title.

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