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Live Meeting-to-Lync Transition Guide

The Live Meeting-to-Lync Transition Guide is an online manual designed to help you plan and implement the transition from the Live Meeting Service to Lync Server, Lync Online or a combination of the two.

About This Guide

A well-defined and executed plan enables you to successfully transition to Lync. It also helps you to minimize impact to end users and identify potential concerns. This Guide organizes key tasks, resources, and best practices into a proven, five step approach. Use these five steps to quickly and easily ramp-down users from Live Meeting and to onboard them to Lync.


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Technical & Administration refers to the IT deployment and infrastructure configuration of your Lync solution. The deployment tasks and resources most appropriate for your transition plan will depend on which version of Lync (Server or Online) you deploy.

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Support Strategy refers to readying your help desk to support the transition to Lync. This includes training your help desk, providing troubleshooting resources and defining an escalation path for high-impacting issues.

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Pilot Testing refers to a formal validation effort conducted in preparation for your transition to Lync. A pilot program should include verification of web collaboration requirements, support readiness and technical deployment. Conducting a pilot program enables you to uncover potential end-user obstacles, proactively address any anticipated issues, and facilitate a more streamlined and effective transition with the broader organization.

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End-User Readiness refers to instilling end-user confidence throughout the transition. Readiness involves preparing your end-users to off-board Live Meeting and organizing a training plan to help quickly on-board Lync. With a wide variety of resources available, it is easy to design a training plan to best suit your users' learning styles. In addition, many of our training resources are localized, enabling you to accommodate users around the globe.

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Awareness Planning refers to promoting the transition to Lync to your organization. This may include, but is not limited to, email communications, posters, launch events, brown bags, peer-to-peer evangelism (Champs). As you work to create your awareness plan, remember that change management is sometimes the biggest obstacle when rolling out a new product or service and should be considered. Securing an executive sponsor is an effective way to drive this transition messaging.

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