How MSIT Designs a Community Support Model using //Pointers
In this video, we will discuss how Microsoft IT evolved its support model with //pointers, a moderated community forum where employees can get real-time expert answers to Windows 8 and Internet Explorer 10 questions from a moderated community of experts from IT as well as the Windows engineering organization.
Published Date: July 02, 2012
Presented By: Microsoft IT Showcase
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