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TechNet Radio: IT Time – IT Service Management Best Practices for Office 365 | TechNet Video Khalid AlHakim, an Architect on the US Services Consulting for IT Operations team, joins us for today’s show as we talk about IT Service Management Best Practices for Office 365 users. Tune in as we cover the importance of having these processes in place prior to or during an Office 365 migration, a... More...

TechNet Edge, Zune, iPod, Media, Homepage, IT Time, Blain Barton, Chris Caldwell, MOF, ITIL, ITSM, IT Service Management, Office 365, Cloud, Office, Lync, SharePoint Online, Exchange Online, Videos, Podcasts, TechNet Radio
TechNet Radio: Microsoft Services and IT Service Management: MOF vs. ITIL In today’s episode, John Baker, interviews Shawn Labelle, an Operations Architect with the IT Operational Consulting team at Microsoft. Listen in as Shawn describes the differences between the Microsoft Operations Framework and ITIL and how it can benefit IT Pros and their organizations better thei... More...

TechNet Edge, Zune, IPOD, Chris Caldwell, TechNet, TechNet Radio, Podcasts, John Baker, MOF, Microsoft Operations Framework, ITIL
Managing Compliance with System Center Service Manager 2010 | TechNet Edge Clare Henry, technical product manager on the System Center team, introduces System Center Service Manager 2010 by showing how this new product from Microsoft, currently in beta 2 trials, can help lower the risk of configuration errors so you can can quickly and efficiently resolve incidents. The de... More...

TechNet Edge, System Center, MOF, Microsoft Operations Framework, Demo, System Center Service Manager, ITIL, compliance management, Videos, English, Dave Morehouse, Zune, iPod
System Center Service Manager 2010: Self Service Portal Feature (4/7) | TechNet Edge This is part #4 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. This video shows the process of importing the Configuration Manager's packages into SCSM. Next: Part 5. How to create the software catalog for self-service software deployment. Previous: Part 3.... More...

TechNet Edge, MOF, Microsoft Operations Framework, SCSM, System Center Service Manager, ITIL, Incident Management, Videos, English, Vladimir Bakhmetyev, Zune, iPod
System Center Service Manager 2010: Self Service Portal Feature (6/7) | TechNet Edge This is the part #6 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. Dan Boldo from the SCSM product team discusses the self service provisioning process and capabilities in SCSM 2010. Next: Part 7. SCSM Self Service Portal design goals and mission. Previous:... More...

TechNet Edge, MOF, Microsoft Operations Framework, SCSM, System Center Service Manager, ITIL, Incident Management, Videos, English, Vladimir Bakhmetyev, Zune, iPod
System Center Service Manager 2010: Self Service Portal Feature (7/7) | TechNet Edge This is the part #7 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. This video provides talking points for the entire self service portal in SCSM 2010 Beta 2 and includes design goals and mission. This is a good overview clip for the portal. Previous: Part 6... More...

TechNet Edge, MOF, Microsoft Operations Framework, SCSM, System Center Service Manager, ITIL, Incident Management, Videos, English, Vladimir Bakhmetyev, Zune, iPod
System Center Service Manager 2010: Self Service Portal Feature (5/7) | TechNet Edge This is the part #5 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. In this video, Dan Boldo from the SCSM product team, shows how we associate a package with a category and in essence shows how we create the software catalog we display in the end user porta... More...

TechNet Edge, MOF, Microsoft Operations Framework, SCSM, System Center Service Manager, ITIL, Incident Management, Videos, English, Vladimir Bakhmetyev, Zune, iPod
System Center Service Manager 2010: Self Service Portal Feature (1/7) | TechNet Edge This is the first post in the series about the System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. Dan Boldo from the SCSM product team provides a quick walkthrough of the end user self-service portal and covers the essential web-parts and design principles. Next: Part 2. How to submit ... More...

TechNet Edge, MOF, Microsoft Operations Framework, SCSM, System Center Service Manager, ITIL, Incident Management, Videos, English, Vladimir Bakhmetyev, Zune, iPod
System Center Service Manager 2010: Self Service Portal Feature (2/7) | TechNet Edge This is the second part in the series about the portal feature of SCSM 2010 Beta 2. Dan Boldo from the System Center Service Manager (SCSM) product team shows how user creates a request through the self-service portal, and in the next video we’ll see how it looks from the IT side. Next: Part 3. How ... More...

TechNet Edge, MOF, Microsoft Operations Framework, SCSM, System Center Service Manager, ITIL, Incident Management, Videos, English, Vladimir Bakhmetyev, Zune, iPod
System Center Service Manager 2010: Self Service Portal Feature (3/7) | TechNet Edge This is the part #3 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. Dan Boldo from the SCSM product team shows how the request created by a user, looks from the analyst perspective (i.e. from the admin console). Next: Part 4. How to import packages from Conf... More...

TechNet Edge, MOF, Microsoft Operations Framework, SCSM, System Center Service Manager, ITIL, Incident Management, Videos, English, Vladimir Bakhmetyev, Zune, iPod
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