System Center Service Manager – Tracking additional Incident information and displaying it on a customized Incident Form
About This Video
A common extension is to add some additional information to be tracked with incidents, and customize the Incident form to display this information.
This video demonstrates how to extend the incident information stored in the CMDB with additional properties, and how to customize the Incident form in the Service Manager Authoring Tool via drag-and-drop to display the new information to Helpdesk analysts. No development required !
Published Date: January 13, 2010
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