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Junk Email Reporting in OWA

Exchange 2013
 

Applies to: Exchange Online Protection

Topic Last Modified: 2014-04-09

ImportantImportant:
This topic only applies to Outlook Web App (OWA) customers whose Exchange Server 2013 SP1 mailboxes are being filtered by Exchange Online Protection (EOP). Exchange Online OWA customers will also have this functionality in the near future.

It can be frustrating when users in your organization receive junk email in their inbox or miss an important email because it was misidentified as spam. We’re constantly fine-tuning the EOP spam filters to be more accurate, and you and your end users can help this process. Microsoft Outlook Web App (OWA) users can report junk (spam) and not junk (non-spam) messages to Microsoft for analysis by using its built-in junk email reporting options.

If you receive a message that passed through the spam filters that you feel should be classified as junk, you can use OWA to submit this message as “junk” to the Microsoft Spam Analysis Team. They’ll review the message and add it to the spam filters if it meets the spam classification criteria. When you submit the junk message, the sender of the message will also be added to OWA’s blocked sender list (if they’re not already on the list).

If you receive a legitimate message that was incorrectly identified as spam, you can use OWA to submit this message as “not junk” to the Microsoft Spam Analysis Team, who will evaluate and analyze the message. Depending on the results of the analysis, the spam filter rules may be adjusted to allow the message through.

Use the following procedure to submit a message as “junk” to Microsoft:

  1. In OWA, right-click the message item or conversation you want to report as junk, and click Mark as junk. (Alternatively, you can select a message and then, in the upper right pane, click More actions More Options Icon and then click Mark as junk.)

    OWA report mail as junk

    This moves the message to your Junk Email folder and adds the sender to OWA’s blocked sender list (if the user is not already on the list).

  2. A dialog box opens asking if you want to send a copy of the junk email message to Microsoft for analysis. Click report to send the message to the Microsoft Spam Analysis Team at junk@office365.microsoft.com. Optionally, select the Don’t show me this message again check box if you want to automatically submit future junk messages to Microsoft without being prompted.

    TipTip:
    Even if you select the Don’t show me this message again check box, you can later change your preferences for reporting junk email by accessing the display settings in OWA. (You can access these settings through the gear menu next to your sign in name.) When you mark a message as junk, you can select that you’ll always be prompted to submit the message to Microsoft, or you can select to automatically send or not send the junk email to Microsoft.

You should receive a thank you email confirmation message that your message was delivered to Microsoft.

Use the following procedure to submit a message as “not junk” to Microsoft:

  1. In OWA, navigate to your Junk Email folder and click the message you want to report as not junk. In the upper right pane, click More actions More Options Icon and then click Mark as not junk.

  2. A dialog box opens asking if you want to send a copy of the not junk email message to Microsoft for analysis. Click report to send the message to the Microsoft Spam Analysis Team at not_junk@office365.microsoft.com.

 
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