Microsoft CRM 1.2

Microsoft CRM (Customer Relationship Management) Version 1.2 is a Microsoft Business Solution that uses Microsoft .NET-connected technologies to automate day-to-day tasks for sales, customer service, field service, call center, and marketing professionals. Use these pages as a resource to help implement Microsoft CRM 1.2 in your enterprise.

Plan

• Introduction
  
• The Planning Process
  
• Business Management Using Microsoft CRM
  
• Planning the Deployment of Microsoft CRM
  
• Planning Microsoft CRM and Active Directory
  
• Planning Microsoft CRM and Microsoft Exchange Server
  
• Migrating from Windows NT 4.0 to Active Directory
  
• Planning Microsoft CRM and a Mixed Windows NT 4.0 and Active Directory Network
  
• Planning Microsoft CRM and Microsoft SQL Server 2000
  
• Backing Up and Restoring Your Microsoft CRM System
  
• Planning the Security of Your Microsoft CRM System
  

Deploy

• Installing Microsoft CRM on Windows 2000
  
• Installing Microsoft CRM on Windows Server 2003
  
• Installing Microsoft CRM Server on Microsoft Small Business Server 2000
  
• Installing Microsoft CRM Server on Microsoft Windows Small Business Server 2003
  

Maintain

• Operating and Maintaining your Microsoft CRM System
  
• Reporting
  
• Microsoft CRM System Security
  
• Customizing Microsoft CRM
  
• Upgrade Microsoft CRM to Version 1.2
  
• The Sample Database
  
• Microsoft CRM Default Values
  
• Security Role Tables
  
• Microsoft CRM Uninstall and Data Cleanup