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System Requirements for Service Manager 2010

Updated: April 1, 2012

Applies To: System Center Service Manager 2010 SP1

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The following sections include information about the hardware and software requirements for Service Manager and are based on the following environment. System Center Service Manager 2010 has been tested up to the following workload based on the recommended hardware requirements listed in this guide and is using one Service Manager management server supporting 80 to 100 concurrent Service Manager consoles. High-performance storage using 15,000 RPM SCSI drives were used on the database servers.

  • Up to 20,000 users with up to 40 – 50 IT analysts providing concurrent support.

    • Up to 50,000 users and up to 80 – 100 IT analysts can be supported if 32 GB of memory is installed on the servers running Microsoft SQL Server.

  • Up to 20,000 supported computers, assuming up to 10 to 12 configuration items (installed software, software updates, and hardware components) per computer.

    • Up to 50,000 computers can be supported if 32 GB of memory is installed on the servers running SQL Server.

  • 5,000 incidents per week with 3 months of retention for a total of 60,000 incidents in the Service Manager database for the 20,000 computer configuration, and 2.5 times that for the 50,000 computer configuration

  • 1,000 change requests a week with 3 months of retention for a total 12,000 change requests in the Service Manager database for the 20,000 computer configuration, and 2.5 times that for 50,000 computer configuration

Using a slow storage subsystem or insufficient memory can significantly reduce Service Manager performance.

Hardware Requirements

The following table outlines the recommended hardware requirements for the individual parts of Service Manager. These computers can be physical or virtual servers.

Hardware Requirements

Service Manager database

Dual Quad-Core 2.66 GHz CPU

8 GB of RAM (see the Hardware Performance section in this guide.)

80 GB of available disk space

RAID Level 1 or Level 10 drive*

Service Manager management server

Dual Quad-Core 2.66 GHz CPU

8 GB of RAM

10 GB of available disk space

Service Manager console

Dual-Core 2.0 GHz CPU

2 GB of RAM

10 GB of available disk space

Data warehouse management server

Dual-Core 2.66 GHz CPU

8 GB of RAM

10 GB of available disk space

Data warehouse databases

Dual Quad-core 2.66 GHz CPU

8 GB of RAM

400 GB of available disk space

Self-Service Portal

Dual-core 2.66 GHz CPU

8 GB of RAM

10 GB of available disk space

*For more information about RAID levels and Microsoft SQL Server, see http://go.microsoft.com/fwlink/?LinkId=134073.

Software Requirements

This section describes the software requirements for Service Manager. The following table lists the software requirements for each part of Service Manager.

noteNote
The Service Manager management server and database warehouse management server must be installed on the 64-bit edition of the Windows operating system. The Service Manager console can be installed on both 32- and 64-bit editions of the Windows operating system.

Software Requirements for Service Manager

Service Manager management server or data warehouse management server

One of the following operating systems:

  • The 64-bit edition of Windows Server 2008 Standard or the 64-bit edition of Windows Server 2008 Enterprise

  • The 64-bit edition of Windows Server 2008 Standard with SP2 or the 64-bit edition of Windows Server 2008 Enterprise with SP2

  • The 64-bit edition of Windows Server 2008 R2 Standard or the 64-bit edition of Windows Server 2008 R2 Enterprise

  • The 64-bit edition of Windows Server 2008 R2 with SP1 Standard for the 64-bit edition of Windows Server 2008 R2 with SP1 Enterprise

noteNote
Installation on a computer running Windows Server 2003 is not supported.

Microsoft .NET Framework 3.5 with SP1*

Service Manager or Data warehouse databases

One of the following versions of SQL Server:

  • The 64-bit version of SQL Server 2008 with SP1

  • The 64-bit version of SQL Server 2008 with SP2

  • The 64-bit version of SQL Server 2008 R2

SQL Server Reporting Services (SSRS) in SQL Server 2008 with SP1, SQL Server 2008 with SP2, or SQL Server 2008 R2

noteNote
Installation on a computer running Windows Server 2003 is not supported.

Microsoft .NET Framework 3.5 with SP1 is required on the computer hosting the data warehouse databases when installing Service Manager in a four-computer scenario. *

The SQL Server collation settings must be the same for the computers hosting the Service Manager database, data warehouse database, and Reporting Services database.

For this release, Turkish language collations are not supported.

Service Manager console

One of the following operating systems:

  • The 32- or 64-bit edition of Windows Server 2008 Standard or the 32- or 64-bit edition of Windows Server 2008 Enterprise

  • The 32- or 64-bit edition of Windows Server 2008 Standard with SP2 or the 64-bit edition of Windows Server 2008 Enterprise with SP2

  • The 32- or 64-bit edition of Windows Server 2008 R2 Standard or Windows Server 2008 R2 Enterprise

  • The 32- or 64-bit edition of Windows Server 2008 R2 with SP1 Standard for the 64-bit edition of Windows Server 2008 R2 with SP1 Enterprise

  • The 32- or 64-bit edition of Windows Server 2003 Standard with SP1 or the 32- or 64-bit edition of Windows Server 2003 Enterprise with SP1

  • Windows 7 Professional and Windows 7 Ultimate

  • Windows 7 with SP1 Professional and Windows 7 Ultimate with SP1

  • Windows Vista Ultimate or Windows Vista Enterprise

  • Windows XP Professional with SP 3

Microsoft .NET Framework 3.5 with SP1*

Self-Service Portal

One of the following operating systems:

  • The 64-bit edition of Windows Server 2008 Standard or the 64-bit edition of Windows Server 2008 Enterprise

  • The 64-bit edition of Windows Server 2008 Standard with SP2 or the 64-bit edition of Windows Server 2008 Enterprise with SP2

  • The 64-bit edition of Windows Server 2008 R2 Standard or the 64-bit edition of Windows Server 2008 R2 Enterprise

  • The 64-bit edition of Windows Server 2008 R2 with SP1 Standard for the 64-bit edition of Windows Server 2008 R2 with SP1 Enterprise

Microsoft Internet Information Services 7 with IIS 6 metabase compatibility installed

ASP.NET 2.0

A Secure Sockets Layer (SSL) certificate will be required on the IIS server that hosts the Self-Service Portal.

The following software is optional and provided for additional functionality:

  • Microsoft Identity Lifecycle Manager (allows for password reset)

  • System Center Configuration Manager 2007 (allows for self-service software provisioning)

Computers accessing the Self-Service Portal

The following operating systems are supported with the Self-Service Portal:

  • Windows XP

  • Windows Vista

  • Windows 7

  • Windows Server 2003

  • Windows Server 2008

The following browsers are supported with the Self-Service Portal:

  • Internet Explorer 8

  • Internet Explorer  9

SQL Server Reporting Services

In a deployment topology where the computer hosting SSRS is not on the same computer that hosts the data warehouse management server, you have to add Microsoft.EnterpriseManagement.Reporting.Code to the global assembly cache. For more information, see Manual Steps to Configure the Remote SQL Server Reporting Services in the System Center Service Manager 2010 SP1 Deployment Guide (http://go.microsoft.com/fwlink/?LinkId=198071)

* Microsoft .NET Framework 3.5 with SP1 is included with the System Center Service Manager 2010 installation media.

Microsoft SQL Server 2008

To download trial software of the English versions of either Microsoft SQL Server 2008 Standard Edition or SQL Server 2008 Enterprise Edition, see SQL Server 2008 (http://go.microsoft.com/fwlink/?LinkId=51646).

To download Service Pack 1 for SQL Server 2008, see SQL Server 2008 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=148449).

To download the trial software for the English version of SQL Server 2008 R2, see SQL Server 2008 R2 (http://go.microsoft.com/fwlink/?LinkId=208018).

Use the following configuration with SQL Server 2008 SP1:

  • SQL Server FTS: Full-text search must be installed. For more information about full-text search, see the SQL Server 2008 Full-Text Search: Internals and Enhancements white paper (http://go.microsoft.com/fwlink/?LinkID=129544).

  • You must configure SQL Server to use case-insensitive databases.

  • Service Account configured per your company’s requirements.

  • SQL Server Reporting Services (MSSQLSERVER) service configured and running. For more information about how to configure the MSSQLSERVER service, see How to: Verify a Reporting Services Installation on the Microsoft MSDN Web site. (http://go.microsoft.com/fwlink/?LinkId=91847).

  • For this release, make sure you use the same collation in SQL Server on the computers that host the Service Manager database, the data warehouse database, and Reporting Services database. For more information about SQL Server collations, see Using SQL Server Collations (http://go.microsoft.com/fwlink/?LinkId=146998).

  • Turkish collations are not supported in this release of Service Manager 2010 SP1.

If your SQL Server is using the default collation (SQL_Latin1_General_CP1_CI_AS), a warning dialog box appears as shown in the following illustration.

Default Collation Warning
CautionCaution
Support for multiple languages in Service Manager is not possible when you are using the default collation (SQL_Latin1_General_CP1_CI_AS). If later you decide to support multiple languages using a different collation, you have to re-install SQL Server. There are no issues using the default collation with the English-only installations of Service Manager. For more information about language support, see Language Support for Service Manager 2010 SP1.

You can define the collation when you install SQL Server 2008. During setup, on the Server Configuration page, click the Collation tab, and then click Customize for both the Database Engine and Analysis Services entries.

SQL Server Reporting Services

When you install SQL Server Reporting Services (SSRS), select the option to install the native mode default configuration. For more information, see Considerations for Installing Reporting Services (http://go.microsoft.com/fwlink/?LinkId=163942).

Microsoft .NET Framework 3.5

Microsoft .NET Framework 3.5 is required to run Service Manager. It is included with the Service Manager installation media.

Windows PowerShell 1.0 and 2.0

Windows PowerShell 1.0 or 2.0 is required to run Windows PowerShell cmdlets when deploying the data warehouse. Windows PowerShell 1.0 is a Windows Server 2008 feature that you can enable in Control Panel. For more information, see Scripting with Windows PowerShell (http://go.microsoft.com/fwlink/?LinkId=87566).

Self-Service Portal Security Requirements

We recommend that you add the Self-Service Portal Web site to the Trusted sites or Local intranet zones in Internet Explorer. By default, Web sites in the Trusted sites and Local intranet zones have Active Scripting enabled. If you choose not to add Self-Service Portal Web site to the Trusted sites or Local intranet zones, you must enable Active Scripting for Web browsers that access the Self-Service Portal.

Operations Manager 2007

Service Manager 2010 SP1 has the capability to import alerts and configuration items from your Operations Manager 2007 environment. You must have Operations Manager 2007 with SP1 or Operations Manager 2007 R2 installed to work with Service Manager.You cannot use Operations Manager 2007 SP1 to monitor

noteNote
Service Manager management servers. You must use Operations Manager 2007 R2.

If you plan to install both Service Manager 2010 SP1 and Operations Manager 2007 in the same environment, see the topic Operations Manager 2007 and Service Manager 2010 SP1.

Configuration Manager 2007

Service Manager has the capability to import configuration items from your Configuration Manager 2007 environment. You must have Configuration Manager 2007 SP1 or Configuration Manager 2007 R2 installed to work with Service Manager.

Network Requirements

In Service Manager, you have the ability to view external content from within knowledge articles. In order to view external content, computers that host the Service Manager console must have Internet Web access, either directly or through a proxy server.

SMTP Server

You must have access to an SMTP server to use the Notification feature and for incident creation through e-mail.

Windows Safe Mode

Service Manager does not operate and the services used by Service Manager do not start if Windows Server 2008 is running in safe mode. If you attempt to manually start the Service Manager services while in safe mode, the services fail to start and an error is written into the event log.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.