Planning, Deploying, and Customizing
System Center Service Manager 2010
Microsoft System Center Service Manager delivers an integrated platform for automating your organization’s IT Service Management best practices and adapting them to meet your organization’s requirements. Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
Published on: June 14, 2010
This technical overview will provide you with a basic understanding of the key features and capabilities of System Center Service Manager 2010, how it integrates with other System Center products, and how it addresses common user scenarios in datacenter and desktop management.
ITIL and MOF Process Foundation
A good understanding of MOF and ITIL principles is crucial to successful deployment of Service Manager. In this section you will learn basic IT service management concepts that form the foundation of a Service Manager implementation.
Automating Incident, Change and Problem Management Processes
In this section you will learn how the built-in core process management packs in Service Manager 2010 automate ITIL and MOF best practices around incident, change and problem management.
Compliance and Risk Management
In this section you will learn how Service Manager and the other System Center products can be used to implement compliance and risk management processes within your organization.
Implementation, Architecture and Administration of a Service Manager Deployment
Here you will learn how to plan, architect and implement a Service Manager 2010 deployment.
Service Manager Operations and the Self-Service Portal
This section demonstrates how the Self-Service portal in Service Manager can be used to perform familiar tasks such as incident or change request creation, importing packages from Configuration Manager, and creating the software catalog for self-service deployment.
Extending and Customizing Service Manager
Here you will learn how to customize and extend Service Manager 2010 to meet the unique needs of the business. You will learn how to extend the CMDB model and create custom forms, templates, workflows, and reports, using the authoring console and XML.
Here are additional resources that can help you with your Service Manager deployment.