Opalis is an automation platform for orchestrating and integrating IT tools to drive down the cost of datacenter operations, while improving the reliability of IT processes. It enables IT organizations to automate best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). This is achieved through workflow processes that coordinate System Center and other management tools to automate incident response, change and compliance, and service-lifecycle management processes.
Through its workflow designer, Opalis automatically shares data and initiates tasks in System Center Operations Manager, System Center Configuration Manager, System Center Service Manager, Virtual Machine Manager, Active Directory and 3rd party tools. Opalis workflow automates IT infrastructure tasks, while System Center Service Manager workflow provides automation of human workflow. The combined offering ensures repeatable, consistent results by removing the latency associated with manual coordination service delivery. System Center and Opalis enable integration, efficiency, and business alignment of the datacenter IT services by:
- Automating cross-silo processes and enforcing best practices for incident, change, and service lifecycle management.
- Reducing unanticipated errors and service delivery time by automating tasks across vendor and organization silos.
- Integrating System Center with non-Microsoft tools to enable interoperability across the datacenter.
Orchestrating tasks across systems for consistent, documented, compliant activity.