The domain is a federated domain but the user <User>@contoso.com is not known by Office 365

Topic Last Modified: 2011-10-25

The Microsoft Remote Connectivity Analyzer tool queries the Authentication Platform in the cloud to perform a realm discovery. Occasionally, the realm discovery process runs but still displays a warning message.

Realm discovery runs to generate the identity provider for the user. After the domain name passes the realm discovery check, another process runs to determine whether the user has an account in the Microsoft Office 365 environment. This extra check doesn't cause the test to fail, but it can generate an error that triggers a warning message.

The Remote Connectivity Analyzer displays the following warning message if the domain was federated but the user account wasn't enabled in the Office 365 environment:

The domain is a federated domain but the user apollo@contoso.com isn't known by Office 365

You can safely ignore this warning message.

More Information

For more information about how to resolve this issue, see Microsoft Knowledge Base article 2523192, The user principal names (UPN), email addresses, or proxy addresses of users contain an Office 365 domain after synchronization.

For more information planning for identity federation, see Prepare for single sign-on.

For help with upgrading your current Exchange 2010 environment, see Exchange Server Deployment Assistant.