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Updating Microsoft Dynamics CRM 2011

Microsoft Dynamics CRM 2011 provides several options that help make your deployment of Microsoft Dynamics CRM 2011 run optimally, reliably, and securely. In most situations where Microsoft Dynamics CRM is running in a production environment, we recommend that you apply the latest update for all Microsoft Dynamics CRM applications shortly after the update becomes available.

On-premises versions of Microsoft Dynamics CRM use two kinds of update technology, Setup update and update rollups.

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Microsoft Dynamics CRM 2011 Setup update

Microsoft Dynamics CRM 2011 Setup update, also known as self-healing Setup, makes sure that you have the latest version of Setup. By using this Setup feature, you can update the Setup program for Microsoft Dynamics CRM server applications (Microsoft Dynamics CRM Server 2011, Microsoft Dynamics CRM Reporting Extensions, Microsoft Dynamics CRM Report Authoring Extension, Microsoft Dynamics CRM Language Pack, and Microsoft Dynamics CRM E-mail Router) before Setup installs anything on the computer. To use Setup update, select Get updates for Microsoft Dynamics CRM during Setup.

For Microsoft Dynamics CRM for Microsoft Office Outlook, when you select Get updates for Microsoft Dynamics CRM, the latest published update rollup is applied at the end of Setup.

For more information, see How to obtain the setup updates for Microsoft Dynamics CRM 2011.

Microsoft Dynamics CRM 2011 application update rollup

Microsoft Dynamics CRM regularly publishes updates in an update rollup format. An update rollup is a collection of software updates for a particular Microsoft Dynamics CRM application. Microsoft fully tests and supports installing any update rollup for Microsoft Dynamics CRM at the time of its release.

Distribution and application of Microsoft Dynamics CRM updates

Microsoft Dynamics CRM 2011 is engineered to use Microsoft Update. Microsoft Update is a service that can automatically download and install updates to Microsoft applications, such as Microsoft Dynamics CRM Server 2011, Microsoft Dynamics CRM Reporting Extensions, Microsoft Dynamics CRM Report Authoring Extension, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM Language Pack, and Microsoft Dynamics CRM E-mail Router.

During installation or upgrade of a Microsoft Dynamics CRM 2011 application, Setup asks whether you want to opt in, which sets Microsoft Update to apply automatic updates. If you do not choose to apply automatic updates during Setup, you can enable this feature later by turning on automatic updates in the Windows Update area of Control Panel. For more information, see Turn automatic updating on or off and Change how Windows installs or notifies you about updates.

When you enable Microsoft Update, updates are automatically downloaded for Microsoft Dynamics CRM and for any other Microsoft applications that are enabled to use Microsoft Update.

If you decide not to use Microsoft Update, you can still download update rollups from the Microsoft Download Center and manually install updates or push them out to the appropriate computers by using Windows Server Update Services (WSUS). For more information about WSUS, see Windows Server Update Services.

For more information about how to manually apply an update, see the Microsoft Knowledge Base article for the specific update rollup that you want to download. For more information, see Microsoft Dynamics CRM 2011 updates and hotfixes.

Removing an update rollup

In most cases, you should not have to remove an update rollup. Although, you can typically uninstall Microsoft Dynamics CRM update rollups after they are applied, some update rollups cannot be uninstalled.

ImportantImportant
The following update rollups cannot be uninstalled.

  • Update Rollup 4 for Microsoft Dynamics CRM 2011 (for all applications including, Microsoft Dynamics CRM Server 2011, Microsoft Dynamics CRM Reporting Extensions, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM E-mail Router, and Microsoft Dynamics CRM Language Pack)

  • Update Rollup 5 for Microsoft Dynamics CRM 2011 (for all applications including, Microsoft Dynamics CRM Server 2011, Microsoft Dynamics CRM Reporting Extensions, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM E-mail Router, and Microsoft Dynamics CRM Language Pack)

  • Update Rollup 6 for Microsoft Dynamics CRM 2011 (for all applications including, Microsoft Dynamics CRM Server 2011, Microsoft Dynamics CRM Reporting Extensions, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM E-mail Router, and Microsoft Dynamics CRM Language Pack)

If an update rollup cannot be uninstalled, rolling back to a previous update rollup requires you to uninstall the Microsoft Dynamics CRM 2011 application, reinstall the application, and then apply the previous update rollup.

Update rollup requirements

An update rollup may require updates to required components, such as the Microsoft .NET Framework or even an earlier Microsoft Dynamics CRM 2011 update rollup. For more information about such requirements, see the Microsoft Knowledge Base (KB) article for the update rollup.

ImportantImportant
  • Subsequent update rollups to Microsoft Dynamics CRM 2011 Update Rollup 6 will require that you first apply Microsoft Dynamics CRM 2011 Update Rollup 6. For example, to apply Microsoft Dynamics CRM 2011 Update Rollup 7 (when it is available), you must first apply Microsoft Dynamics CRM 2011 Update Rollup 6.

  • Microsoft Dynamics CRM 2011 Update Rollup 6 (version 5.00.9690.1992) is slipstreamed into the Microsoft Dynamics CRM 2011 applications, including Microsoft Dynamics CRM Server 2011, Microsoft Dynamics CRM Reporting Extensions, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM E-mail Router, and Microsoft Dynamics CRM Language Pack, which are all available on the Microsoft Download Center. For more information, see Update Rollup 6 for Microsoft Dynamics CRM 2011 is available.

Frequently asked questions about update rollups for Microsoft Dynamics CRM 2011

How are update rollups packaged?

Each update package file corresponds to a Microsoft Dynamics CRM 2011 application and uses the form CRM_version-KB_Article_Number-platform-application-Language.exe. For example, the following list describes the Update Rollup 3 package files for the English version.

CRM2011-Server-KB2547347-ENU-amd64.exe. Microsoft Dynamics CRM Server 2011 Update Rollup package.

CRM2011-Srs-KB2547347-LangID-amd64.3exe. Microsoft Dynamics CRM Reporting Extensions Update Rollup package.

CRM2011-Bids-KB2547347-LangID-i386.exe. Microsoft Dynamics CRM Report Authoring Extension Update Rollup package.

CRM2011-Client-KB2547347-LangID-amd64.exe. Microsoft Dynamics CRM for Microsoft Office Outlook Update Rollup package for x64-bit editions.

CRM2011-Client-KB2547347-LangID-i386.exe. Microsoft Dynamics CRM for Microsoft Office Outlook Update Rollup package for 32-bit editions.

CRM2011-Router-KB2547347-LangID-amd64.exe. Microsoft Dynamics CRM E-mail Router Update Rollup package for x64-bit editions.

CRM2011-Router-KB2547347-LangID-i386.exe. Microsoft Dynamics CRM E-mail Router Update Rollup package for 32-bit editions.

CRM2011-Mui-KB2547347-LangID-amd64.exe. Microsoft Dynamics CRM Language Pack Update Rollup for x64-bit editions.

CRM2011-Mui-KB2547347-LangID-i386.exe. Microsoft Dynamics CRM Language Pack Update Rollup for 32-bit editions.

What is the latest Microsoft Dynamics CRM 2011 update rollup?

The latest Microsoft Dynamics CRM 2011 update rollup is described in the Microsoft Knowledge Base article Microsoft Dynamics CRM 2011 updates and hotfixes.

Should I apply the latest update rollup to my deployment?

In most situations, we recommend that you apply the latest update rollup. Microsoft fully tests and supports installing any update rollup for Microsoft Dynamics CRM at the time of its release. After the release of a Microsoft Dynamics CRM update rollup, if issues occur with the rollup, Microsoft will work to address the issue as quickly as possible. For help and support contact information, see Microsoft Dynamics CRM Customer Service and Support.

Does an update rollup require additional configuration after I install it?

Some individual updates may require a Windows registry modification or require you to run a script to finish. For more information about any additional configuration that may be required after you install an update rollup, see the section “Hotfixes and updates that you have to enable or configure manually” in the Microsoft Knowledge Base article that accompanies the update rollup.

Are the update rollups cumulative?

Yes, update rollups are typically cumulative. This means that the problems that are fixed in an update rollup are also fixed in later update rollups. For example, Update Rollup 3 for Microsoft Dynamics CRM Server 2011 contains all the fixes and feature improvements that are included in Update Rollup 2 for Microsoft Dynamics CRM Server 2011.

Do I have to apply the previous update rollup before I can apply a later one?

In most cases, you do not have to apply an earlier update rollup because update rollups are cumulative. However, some update rollups require an earlier update rollup. For more information, see Update rollup requirements.

How frequently can I expect a new update rollup to be released?

The Microsoft Dynamics CRM Sustained Engineering team is committed to releasing update rollups approximately every 8 weeks.

How can I be notified when an update is released?

If you want to know when updates are released for Microsoft Dynamics CRM, you can sign up to receive email notifications. Notifications may include information about security updates, updates to Microsoft Dynamics CRM that address feature requests from customers, or the release of a new version of Microsoft Dynamics CRM. You can sign up for these email notifications by using either of the two methods that follow.

From a computer that is running a Microsoft Dynamics CRM client application:

  1. In the Navigation Pane, click Settings, click Administration, and then click Product Updates.

  2. In the Microsoft Dynamics CRM Product Updates form, sign in to the Microsoft account service.

  3. Select the Subscribe box; confirm your email format, email address, and privacy options; and then click Continue.

Alternatively, you can receive notifications from the Microsoft Dynamics CRM Team Blog by subscribing to the Really Simple Syndication (RSS) feed. Posts in a variety of topics are published to the blog almost daily, and when an update rollup is released, you will typically receive a corresponding blog post about the release via the RSS feed.

In what order should I apply an update rollup?

For server roles and server role groups, you must apply the same update rollup to them before you bring them back online. Similarly, if you have Microsoft Dynamics CRM Server 2011 installed on multiple computers, such as in a Network Load Balancing (NLB) configuration, you must update all the nodes in the NLB cluster before you bring them back online. A mixed deployment of Microsoft Dynamics CRM servers or server roles that are running different update rollup versions is not supported.

Microsoft Dynamics CRM for Outlook clients typically function correctly when you connect to a Microsoft Dynamics CRM server that has the following update rollup deployment configurations:

  • Microsoft Dynamics CRM for Outlook clients that are running an earlier update rollup than the server, which is running the next update rollup. For example, your client is running Update Rollup 2 for Microsoft Dynamics CRM for Outlook, and it is connected to a server that is running Update Rollup 3 for Microsoft Dynamics CRM Server 2011.

  • Microsoft Dynamics CRM for Outlook clients that are running a later update rollup than the Microsoft Dynamics CRM server, which is running the earlier update rollup. For example, your client is running Update Rollup 3 for Microsoft Dynamics CRM for Outlook, and it is connected to a server that is running Update Rollup 2 for Microsoft Dynamics CRM Server 2011.

For optimal user experience, we recommend that you apply update rollups to your clients soon after you update to Microsoft Dynamics CRM Server 2011.

How can I check my computer to see if an update rollup is applied?

You can check whether an update rollup is applied by using either of these two methods:

  • Click Start, open Control Panel, open Programs and Features, click View installed updates, and then look for Microsoft Dynamics CRM Server 2011 in the list.

    noteNote
    For clients that are running Windows XP, use similar steps to open Add or Remove Programs.

  • View the details of a binary file, such as the CrmVerServer.dll file, in \Program Files\Microsoft Dynamics CRM\Server. To view the file details, right-click the file, click Properties, click the Version tab, and then view the file version.

See Also

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