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About service object relations [AX 2012]

Updated: October 12, 2011

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You can create service object relations between a service object and a service agreement or service order. When you create a relation, you attach the service object to the service agreement or service order.

After the relation is created, you can attach the service object to any lines on the service agreement or service order.

You can also specify a template BOM for the object relation. The template BOM is a bill of materials for the object on which you perform service. If you replace a component part of the service object during a service visit, you can register this change in the service BOM by using the Service objects form.

You create a service agreement for servicing two elevators at a customer site. The service agreement has the identifier ID SAL-001.

The elevators are set up in the Service objects form as objects, EL-S/1000 and EL-L/1000.

You attach the service objects, EL-S/1000 and EL-L/1000, to the service agreement.

You want to register changes in the BOM for the service object as you replace component parts of the object, so you attach a service BOM to the service object relation, as described in the following table.

Service object

Relation – Service agreement

Service BOM

EL-S/1000

ID SAL-001

BOM-EL-S/1000

EL-L/1000

ID SAL-001

BOM-EL-L/1000

Because there are service object relations for the agreement, you can now create service agreement lines with these objects, as shown in the following table.

Transaction type

Category

Service object

Hour

Inspection

EL-S/1000

Hour

Gear box cleaning

EL-S/1000

Item

Cleaning materials

EL-S/1000

Hour

Inspection

EL-L/1000

Hour

Gearbox cleaning

EL-L/1000

Item

Cleaning materials

EL-L/1000

On a service visit, you have to replace the gearbox for elevator EL-S/1000. To replace a component part of the object, you can access the BOM Designer by using the service object relation that you set up for the current service agreement.

  1. Click Service management > Common > Service agreements > Service agreements.

  2. Double-click a service agreement, or click Service agreement to create a service agreement.

  3. Click the Setup tab.

  4. Click Service objects to attach a template BOM to the service agreement.

  5. In the Service objects form, click Designer to open the Designer form to modify the template BOM.

If you automatically create service orders for a service agreement, the service object relations in the agreement are also created in the service orders.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).
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