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Average call duration report (smmPhoneAverage) [AX 2012]

Updated: August 18, 2011

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Use this report to view the average telephone call length per day for inbound and outbound calls for a worker.

When you generate this report, the following default parameters are displayed. You can use these parameters to filter the data that will be displayed on the report. For more information, see Filter the data on a report.

Field

Description

Date

The date for which you want to view telephone calls on the report.

The following topics explain how to print a report and how to filter and sort the data on a report.

The following table explains where to find the report in the Application Object Tree (AOT) and how to navigate to the report in the Microsoft Dynamics AX client.

Detail

Description

Name of report in the AOT

smmPhoneAverage

Location of report in the AOT

SSRS Reports\Reports\smmPhoneAverage

Menu item of the report

smmPhoneAverage

Navigation to the report

Click Sales and marketing > Reports > Telephony > Average call duration.

The data on this report comes from the following sources:

  • DirPartyTable

  • HCMWorker

  • smmPhoneLog

If you are a developer, you can learn more about where the data on a report comes from by using the following procedure.

  1. Open the AOT.

  2. Locate the report in the SSRS Reports\Reports node.

  3. Right-click the report and click Add-Ins > Cross-reference > Using (instant view).


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).
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