Active Server Pages is not installed

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at https://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2010-04-01

The Microsoft Exchange Best Practices Analyzer examines the Internet Information Services (IIS) components that are installed on an Exchange server to determine whether the Active Server Pages component is installed.

If the Analyzer detects that Active Server Pages is not installed, the tool generates a warning message. To use the Change Password functionality in Microsoft Office Outlook Web Access, Active Server Pages must be installed.

You can configure Outlook Web Access to let users change their domain passwords. To enable Outlook Web Access to let users change passwords that have already expired, you must create the IISADMPWD virtual directory in IIS.

When a user who has an expired password logs on to Outlook Web Access, the user is automatically redirected to the IISADMPWD virtual directory and prompted to change his or her password. The IISADMPWD virtual directory requires Active Server Pages to load the ASP Web page for the password change functionality. If Active Server Pages is not installed, users receive the following error when they try to change passwords:

Therefore, the users cannot change their passwords or log on to Outlook Web Access.

To address this issue, install Active Server Pages on the servers that host Outlook Web Access.

To install Active Server Pages in Windows Server 2008

1. Click Start, click Run, type appwiz.cpl, and then click OK.

2. Click Turn Windows features on or off, and then click Continue if you receive a User Account Control prompt.

3. In the Server Manager tool that appears, expand Roles, and then click Web Server (IIS).

4. In the details pane, click Add Role Services.

5. Under Application Development, click to select the ASP check box, and then click Next.

6. Click Install, and then click Close when the role service is installed successfully.

7. Restart IIS. To do this, open a command prompt, and then run the issreset command.

To install Active Server Pages in Windows Server 2003

1. Click Start, click Run, type appwiz.cpl, and then click OK.

2. Click Add/Remove Windows Components.

3. In the Components list, click Application Server, and then click Details.

4. Click Internet Information Services (IIS), and then click Details.

5. Click World Wide Web Service, and then click Details.

6. Click to select the Active Server Pages check box, and then click OK three times.

7. Click Next, and then click Finish when the component is installed successfully.

8. Restart IIS. To do this, open a command prompt, and then run the iisreset command.