Troubleshooting Report Problems
Saving and exporting problems
Some export formats require a client component. If a required client component is not installed, the export does not occur. If you want to open a report in Acrobat (PDF) format so that you can print it, you must have Acrobat Reader installed on your computer. You can download Acrobat Reader from the Adobe Web site. HTML with Office Web Components is another format that requires a client component. You can download Office Web Components from Microsoft.
If you save a report that has interactive features (for example, matrix reports or reports that include hyperlinks), those features will not be reflected in a report that you save as a static file.
If you save a report in an interactive format (specifically, HTML with Office Web Components), the resulting file will contain errors and missing images. The HTML with Office Web Components format is not intended for static files.
Toggle items do not work
If a report generates without errors, but toggle items do not work (for example, you click an expand (+) and nothing happens), check the name of the computer hosting the report server. If the computer name includes an underscore, this is a known issue. There is no workaround. If you want to support toggle items, you must use a computer that does not include underscore characters in the name.