Service Management configuration key (SMAManagement)

Article
11/29/2021

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The Service management configuration key controls access to forms and functions for the subscription features in Service management. Service management is used to manage service agreements, service objects, service tasks, and service orders.

You cannot enable or disable this key in the License configuration form.

Forms enabled by the configuration key

The following forms are available when the configuration key is enabled.

Enterprise Portal forms

Form	For more information
Add	Create or modify service orders and repair lines
Agreement line	View service agreements
Create service order	Create or modify service orders and repair lines
Details	View service agreements
Details	View service orders
Details	View service task relations
My open service orders	View service orders
New service order line	Create or modify service orders and repair lines
New	Create or modify service orders and repair lines
Role center	Role Center pages
Service agreement details	View service agreements
Service agreements	View service agreements
Service object	View service object relations
Service objects	View service object relations
Service order line	View service orders
Service order wizard	Create or modify service orders and repair lines
Service order	View service orders
Service orders	View service orders
Service tasks	View project details

Human resources forms

Form	For more information
Dispatch team	Dispatch workers (form)

Service management forms

Form	For more information
Active service agreements	List pages
Active service orders	List pages
Agreements	Service agreements (form)
Copy template lines	Copy service template lines (form)
Create service agreement	Create service agreements
Create service order	Create service orders (class form)
Dispatch teams	Dispatch teams (form)
My open service orders	List pages
Service agreement details	Service agreements (form)
Service agreement groups	Service agreement groups (Form)
Service agreement	Service agreements (form)
Service agreements	List pages
Service agreements	Service agreements (form)
Service intervals	Service intervals (Form)
Service level agreements	Service level agreements (form)
Service management parameters	Service management parameters (form)
Service object groups	Service object groups (Form)
Service objects	Service objects (Form)
Service order details	Service orders (form)
Service order	Service orders (form)
Service orders ready for posting	List pages
Service orders	Service orders (form)
Service stages	Service stages (Form)
Service tasks	Service task relations (form)
Service tasks	Service tasks (Form)
Service template groups	Service template groups (form)
Service templates	List pages
SLA time recording	SLA time recording (form)
Stage reason codes	Stage reason codes (form)
Stage reasons	Stage reasons (form)
Template lines	Copy service template lines (form)
Time recording	SLA time recording (form)
Time window	Time window (Form)
View service orders	Service orders (form)
Web service orders	List pages

Additional information about this configuration key

The following table provides information about how this configuration key relates to other configuration keys and license codes.

Detail	Description
License code	Service management
Parent key	None
Child keys	Service Management - Repair configuration key (SMARepair) Service Management - BOM configuration key (SMABom) Note The configuration keys listed here may have additional child configuration keys. Click the link for more information about a configuration key.

License code

Service management

Parent key

None

Child keys

Service Management - Repair configuration key (SMARepair)

Service Management - BOM configuration key (SMABom)

Note

The configuration keys listed here may have additional child configuration keys. Click the link for more information about a configuration key.

For more information about how license codes and configuration keys work together, see About license codes and configuration keys.