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Supported Callouts for Entities

CRM 1.2
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The following tables show the callout events that occur for each action in Microsoft CRM. For each event, a pre-callout and a post-callout can be triggered.

Entity Event
Account Create, Update, Delete, Assign, SetState, Merge
ActivityMimeAttachment Create, Update, Delete
Annotation Create, Update, Delete, Assign
AnnualFiscalCalendar Create, Update, Delete
Appointment Create, Update, Delete, Assign, SetState
BusinessUnit Create, Update, SetState
BusinessUnitNewsArticle Create, Update, Delete
Calendar Create, Update, Delete
Campaign Create, Update, Delete, Assign
CampaignActivity Create, Update, Delete, SetState
CampaignResponse Create, Update, Delete, SetState
Competitor Create, Update, Delete
ConstraintBasedGroup Create, Update, Delete
Contact Create, Update, Delete, Assign, SetState, Merge
Contract Create, Update, Delete, Assign, SetState
ContractDetail Create, Update, Delete, SetState
ContractTemplate Create, Update, Delete
Custom Entity Create, Update, Delete, Assign
CustomerAddress Create, Update, Delete
CustomerOpportunityRole Create, Update, Delete
CustomerRelationship Create, Update, Delete
Discount Create, Update, Delete
DiscountType Create, Update, Delete, SetState
Email Create, Update, Delete, SetState
Equipment Create, Update, Delete
Fax Create, Update, Delete, SetState
FixedMonthlyFiscalCalendar Create, Update, Delete
Incident Create, Update, Delete, SetState
IncidentResolution* Create, Update, Delete, SetState
Invoice Create, Update, Delete, Assign, SetState
InvoiceDetail Create, Update, Delete
KbArticle Create, Update, Delete, SetState
KbArticleComment Create, Update, Delete
KbArticleTemplate Create, Update, Delete
Lead Create, Update, Delete, Assign, SetState, Merge
Letter Create, Update, Delete, SetState
List Create, Update, Delete, Assign, SetState
MonthlyFiscalCalendar Create, Update, Delete
Opportunity Create, Update, Delete, Assign, SetState
OpportunityClose* Create, Update, Delete, SetState
OpportunityProduct Create, Update, Delete
OrderClose* Create, Update, Delete, SetState
Organization Update
PhoneCall Create, Update, Delete, SetState
PlugInType Create, Update, Delete
PriceLevel Create, Update, Delete, SetState
Product Create, Update, Delete, SetState
ProductPriceLevel Create, Update, Delete
QuarterlyFiscalCalendar Create, Update, Delete
Queue Create, Update, Delete
Quote Create, Update, Delete, Assign, SetState
QuoteClose* Create, Update, Delete, SetState
QuoteDetail Create, Update, Delete
RelationshipRole Create, Update, Delete, SetState
RelationshipRoleMap Create, Update, Delete
Role Create, Update, Delete
SalesLiterature Create, Update, Delete
SalesLiteratureItem Create, Update, Delete
SalesOrder Create, Update, Delete, Assign, SetState
SalesOrderDetail Create, Update, Delete
SavedQuery Create, Update, Delete
SemiAnnualFiscalCalendar Create, Update, Delete
Service Create, Update, Delete
ServiceAppointment Create, Update, Delete, Assign, SetState
Site Create, Update, Delete
Subject Create, Update, Delete
SystemUser Create, Update, SetState
Task Create, Update, Delete, SetState
Team Create, Update
Template Create, Update, Delete, Assign
Territory Create, Update, Delete
UoM Create, Update, Delete
UoMSchedule Create, Update, Delete
UserQuery Create, Update, Delete, Assign, SetState

* For the OpportunityClose, IncidentResolution, QuoteClose, and OrderClose activities, callouts are only invoked when these activities are directly created through a Web service call. If the related top level entities (Opportunity, Incident, Quote, and Order) undergo a state change and the Microsoft CRM application creates those activities, the callouts are not invoked.


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