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Support and Certification

CRM 1.2
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You can customize Microsoft CRM 3.0 using tools that are available in Microsoft CRM or that are in the Microsoft CRM SDK. These customizations are supported and can be upgraded. Other customizations are unsupported and could cause problems during updates and upgrades to Microsoft CRM. The following topics explain the different customizations:

Customizations using Microsoft CRM tools and Web application

Customizations using the Microsoft CRM SDK

Support for .NET Framework Versions

Support for Biz Talk 2004

The information provided in this document applies to Microsoft CRM 3.0 and also Microsoft CRM 3.0 systems with the Microsoft CRM Integration for Great Plains installed.

Customizations made using methods other than those described here are unsupported and could cause problems during updates and upgrades to Microsoft CRM. For more information, see Unsupported Customizations.

Topics covered in white papers or samples written by the Microsoft CRM SDK development team published on MSDN in the Microsoft CRM SDK section are supported but might not be upgraded.


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