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Performance data from SMTP Remote Queue Length counter

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at http://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2005-11-18

The Microsoft® Exchange Server Analyzer Tool includes a performance data collection engine that is used to query performance counter objects on computers that are running Exchange 2000 Server or Exchange Server 2003. The performance data collection engine collects data from the Remote Queue Length performance counter of the SMTP Server performance object to analyze performance data. The Exchange Server Analyzer reports the total number of messages found in the Simple Mail Transfer Protocol (SMTP) remote queue.

The SMTP Server\Remote Queue Length counter indicates the number of messages in the SMTP queue for remote delivery. As a general guideline, the maximum value should be less than 1,000. The queue should remain steady near its average with small variance.

By default, the Exchange Server Analyzer retrieves a sample every 30 seconds for a two-hour period. The Exchange Server Analyzer reports the maximum value for the performance counter during the collection interval. The Exchange Server Analyzer also reports the value that is at the ninetieth percentile of all collected values.

noteNote:
If you list in ascending order all the values that the Exchange Server Analyzer collected, the ninetieth percentile is the value at the ninetieth percent position in the list. The ninetieth percentile value indicates the high values of this counter during the collection interval.

In some instances, the maximum value will be the value at a peak point in the interval. Therefore the maximum value is not representative of the whole interval. The median value does not always accurately indicate load because the median value includes idle time during the collection interval. Therefore, the Exchange Server Analyzer reports the maximum value and the ninetieth percentile value.

An increase in the remote queue length means that mail is not being sent to other servers. This failure to send mail can be explained by outages or performance issues with the network or remote servers. Those outages or performance issues prevent the network or remote servers from receiving the mail efficiently.

The information in this baseline message is for information purposes only. There is no action required.

For more information about suggested thresholds of performance counters, see Troubleshooting Exchange Server 2003 Performance (http://go.microsoft.com/fwlink/?LinkId=47588).

 
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