• Article

Potential Message Journaling Recipient Problems Found

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at https://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2006-05-17

The Microsoft® Exchange Server Analyzer Tool queries the Win32_NTLogEvent Microsoft Windows® Management Instrumentation (WMI) class to determine whether either of the following Categorizer Warning/Error Event combinations has occurred in the past 24 hours:

  • Event 9004 and Event 9003

  • Event 9035 and Event 6004

These events indicate that messages are being trapped in the message categorizer. The message categorizer is a component of the advanced queuing engine that sends Lightweight Directory Access Protocol (LDAP) queries to the global catalog server to perform directory lookups.

  • The Exchange Server Analyzer also queries the Active Directory® directory service to determine whether any one of the following conditions is also true:

  • The designated journaling recipient for a store points to a deleted object.

  • The designated journaling recipient for a store points to an object that does not have a valid mailNickname.

  • The designated journaling recipient for a store points to a disabled account.

The Exchange Server Analyzer displays an error if the following conditions are true:

  • Either of the Warning/Error event combinations listed earlier has occurred.

  • Any one of the designated journaling recipient conditions is also true.

This error indicates that there is a potential problem with journaling in the Exchange environment that may cause messages to queue.

For information about how to correct this issue, see the specific Exchange Server Analyzer article that relates to your issue: