Troubleshooting Server Configuration Issues

For more information and assistance in troubleshooting offline address book issues, see the following Microsoft Knowledge Base articles:

• 286328, "Offline Address Book Is Missing and Cannot Be Generated in Microsoft Exchange"

• 822931, "How to Remove the First Exchange 2003 Server Computer from the Site"

• 307917, "XADM: How to Remove the First Exchange 2000 Server Computer from the Site"

• 273364 "XADM: Unable to Create or Rebuild Default Offline Address List"

For more details about verifying, rebuilding, and replicating the offline address book and related system folders, see Microsoft Knowledge Base article 311742, "XADM: Troubleshooting the Exchange 2000 Offline Address List."

For details about how to reset system folders, see Microsoft Knowledge Base article 275171, "XADM: How to Reset System Folders on an Exchange 2000 Server."

There are many tools and resources to troubleshoot Active Directory issues including the event log, Dcdiag.exe, and Netdiag.exe. For more information about these resources, see the following Microsoft Knowledge Base articles:

• 249256, "HOW TO: Troubleshoot Intra-Site Replication Failures"

• 321708, "HOW TO: Use the Network Diagnostics Tool (Netdiag.exe) in Windows 2000"