Trend Micro ServerProtect for Microsoft Windows is stopped
Topic Last Modified: 2005-11-18
The Microsoft® Exchange Server Analyzer Tool queries the Win32_Service Microsoft Windows® Management Instrumentation (WMI) class to determine the value of the Started key for the SpntSvc service. The SpntSvc service is installed by ServerProtect for Microsoft Windows, which is a Trend Micro product. A value of True for the Started key indicates the service is running, and a value of False indicates the service is not running. If the Exchange Server Analyzer finds the SpntSvc service is not started, a warning is displayed.
ServerProtect for Microsoft Windows provides file system-based antivirus scanning for servers, including detection and removal of viruses in real time.
Open the Services MMC snap-in.
Right-click ServerProtect Server service, and then click Properties.
On the General tab of the ServerProtect Serverproperty page, make sure the Start-up type is set to Automatic. If it is not, set it to Automatic, click Apply, and then click OK.
Right-click ServerProtect Server service, and then click Start.
Close the Services snap-in.
For more information about using antivirus software with Exchange Server, see the following Microsoft Knowledge Base articles:
328841, "XADM: Exchange and Antivirus Software" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=328841)
823166, "Overview of Exchange Server 2003 and antivirus software" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=823166)
306105, "XGEN: Microsoft's Position on Antivirus Solutions for Exchange 2000" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=306105)
245822, "Recommendations for troubleshooting an Exchange computer with antivirus software installed" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=245822)
For a list of third-party antivirus software that is available for Exchange Server, see the Exchange Server Partners: Antivirus Web site (http://go.microsoft.com/fwlink/?linkid=16226).