Introduction to Working with the Exchange Server 2003 Store Guide
Topic Last Modified: 2005-05-12
The Microsoft Exchange Server 2003 store is a storage platform that provides a single repository in which you can manage multiple types of unstructured information. A single Exchange topology may include store components (mailbox stores and public folder stores) that reside on multiple servers.
Because of the inherent complexity and flexibility of the store components, the store can be one of the most difficult parts of Exchange Server 2003 to administer. Troubleshooting problems that involve the store can be a time-consuming and complex process. This guide provides in-depth information to make administration and troubleshooting tasks easier for you to perform.
Before you read this guide, you should review the Exchange Server 2003 Administration Guide, especially "Managing Mailbox Stores and Public Folder Stores." This topic provides a basic explanation of the Exchange store, and explains how to perform common administrative tasks.
This guide builds on the basic concepts presented in the Exchange Server 2003 Administration Guide. It examines several features of the store in depth, such as the way in which public folders replicate, how free/busy folders work, and how offline address books work. This information includes detailed explanations of how these features work, and guidance for using them effectively. It provides troubleshooting information about common store issues. This detailed information will also help you troubleshoot store problems that may be unique to your Exchange topology.
Understanding the Exchange Server 2003 Store provides a conceptual introduction to the Exchange store. It includes overviews of the components of the store, their functions, and how you can interact with them. Troubleshooting and Repairing Exchange Server 2003 Store Problems, provides solutions to the most common store problems. The remaining topics of the guide provide detailed information about specific store features such as public folders. You can use this information to investigate issues not covered in the troubleshooting topic, and to configure your topology in a way that avoids future problems.
This guide complements several other Exchange Server 2003 guides that provide information that affects the Exchange store. For more information, see the following guides:
For detailed information about permissions in the Exchange store, see Working with Store Permissions in Microsoft Exchange 2000 and 2003.
For information about deploying Exchange Server 2003 on high-capacity storage hardware and in clustered configurations, see "Planning a Reliable Back-End Storage Solution" and "Planning for Exchange Clustering" in the Exchange Server 2003 High Availability Guide.
For information about recovery strategies for Exchange store data, see Exchange Server 2003 Disaster Recovery Planning Guide.
For detailed information about recovery procedures for Exchange store data, see the Exchange Server 2003 Disaster Recovery Operations Guide and Using Exchange Server 2003 Recovery Storage Groups.
This guide provides detailed answers to the following questions:
How do internal components interact in the Exchange store, and what should you know about these components? (Understanding the Exchange Server 2003 Store)
What files does Exchange Server 2003 use to store data, and what do the different types of files do? (Understanding the Exchange Server 2003 Store)
What tools and processes can you use to troubleshoot and repair mailbox and public folder store problems? (Troubleshooting and Repairing Exchange Server 2003 Store Problems)
What do you need to know about public folder replication and the replication process? (Controlling Exchange Server 2003 Public Folder Replication)
What is full-text indexing, and how can you use full-text indexing effectively in your organization? (Using Exchange Server 2003 Full-Text Indexing)
How does Exchange Server 2003 generate offline address books, and how can you configure servers most efficiently to provide offline address book support to your users? (Configuring Exchange Server 2003 Offline Address Books)
What locale information does Exchange Server 2003 use when it generates offline address books? (Configuring Exchange Server 2003 Offline Address Books)
How do Exchange clients generate free/busy data? How does Exchange Server 2003 process and distribute the free/busy data, and how can you configure servers most efficiently to provide free/busy support to your users? (Managing Exchange Server 2003 Free/Busy Folders)
If you have multiple Exchange organizations, or an Exchange organization and a Lotus Notes organization, how does Exchange Server 2003 replicate free/busy data among them? (Managing Exchange Server 2003 Free/Busy Folders)
How does Exchange Server 2003 maintain free/busy data? (Managing Exchange Server 2003 Free/Busy Folders)
If users who have delegated access to their mailboxes receive error messages related to calendaring and free/busy data, how can you resolve the situation? (Managing Exchange Server 2003 Free/Busy Folders)
How does public folder replication in a mixed-mode Exchange topology differ from replication in a pure Exchange Server 2003 topology? (Public Folder Behavior in Mixed-Mode Topologies)
What function do connection agreements have in public folder replication in mixed mode? (Public Folder Behavior in Mixed-Mode Topologies)
How does public folder access control in Exchange Server 2003 differ from that in Microsoft Exchange Server version 5.5, and how does Exchange Server 2003 translate the access control information? (Public Folder Behavior in Mixed-Mode Topologies)
When a Microsoft Office Outlook 2003 user searches a mailbox or public folder, how does Exchange Server 2003 carry out the search? (Best Practices for Exchange Server 2003 Search Folders)
What protocols and APIs can you use to conduct searches on mailboxes and public folders? (Best Practices for Exchange Server 2003 Search Folders)
How can you structure search requests to minimize the server resources needed to complete the search? (Best Practices for Exchange Server 2003 Search Folders)
What techniques should you use when troubleshooting search problems? (Best Practices for Exchange Server 2003 Search Folders)
What types of access can users grant to their own mailboxes? (Understanding Exchange Server 2003 Mailbox Access Delegation)
What types of access can an administrator grant to one user on another user's mailbox? (Understanding Exchange Server 2003 Mailbox Access Delegation)
How can you grant one user the ability to send mail or schedule meetings on behalf of another user? (Understanding Exchange Server 2003 Mailbox Access Delegation)
How can you grant one user the ability to send mail while acting as another user? (Understanding Exchange Server 2003 Mailbox Access Delegation)
This guide is designed for information technology (IT) professionals who deploy, maintain, or troubleshoot Exchange Server 2003, especially the storage components of Exchange Server 2003. It is designed to produce maximum benefits for the following professionals:
- Systems architects
Those individuals responsible for planning and crafting overall business strategies and solutions.
- Enterprise Exchange administrators
Those individuals responsible for installation, maintenance, and administration of software in the enterprise.
- Messaging support personnel
Those individuals who specialize in troubleshooting the difficulties that end users have with their messaging environment.
Before reading these topics, familiarize yourself with the following terms:
- Cached Exchange Mode
New feature introduced in Outlook 2003. In Cached Exchange Mode, Outlook 2003 can be connected to the server, and still use the offline address book files from the local hard disk.
Process of fully populating a full-text index. Because a crawl involves indexing an entire mailbox store or public folder store and may occur as a background process, it can take hours or even days to complete.
- General-purpose public folder trees
Also known as non-MAPI public folder trees. New public folder trees that you can create in Exchange Server 2003. Users can access folders in such trees using Microsoft Office Outlook Web Access for Exchange Server 2003.
- Mailbox delegate
A user who has been granted some level of access to another user's mailbox.
- MAPI public folder tree
Default public folder tree in Exchange Server 2003, named Public Folders. This public folder tree is compatible with the Exchange Server 5.5 public folder tree and is accessible by using Outlook or Outlook Web Access. Each organization has one Public Folders tree.
- Search folder
Special folder that Exchange Server 2003 uses to track the search results when you use Outlook or another client application to search for messages in a mailbox or public folder. A search folder is associated with the folder that contains the information that was searched.
- Site folder server
The first server that is installed in the administrative group. The default public folder store on this server holds several system folders that have only one replica per administrative group. These folders are referred to as site folders. Offline address book folders are a common type of site folder.
- Zombie user
Usually referred to as an unknown user. An unknown user is a user that is listed in a public folder access control list, but does not have an account in the Active Directory directory service. This situation may arise in a mixed-mode topology.