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ScanMail for Microsoft Exchange quarantine directory contains too many files

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at http://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2005-12-15

The Microsoft® Exchange Server Analyzer Tool reads the following registry entry to determine whether version 7.0 of Trend Micro ScanMail for Microsoft Exchange is installed:

HKEY_LOCAL_MACHINE\Software\TrendMicro\ScanMail for Exchange\CurrentVersion\Version

The Exchange Server Analyzer then counts the number of files in the quarantine directory used by ScanMail for Microsoft Exchange. By default, the path for the quarantine directory is as follows:

C:\Program Files\Trend Micro\Smex\Storage\Quarantine

The Exchange Server Analyzer displays a warning if the following conditions are true:

  • Version 7.0 of ScanMail for Microsoft Exchange is installed.

  • More than 1,000 files are in the quarantine directory used by ScanMail for Microsoft Exchange.

This warning indicates the presence of many files in the quarantine directory used by ScanMail for Microsoft Exchange. Trend Micro recommends that you periodically review and clean out the quarantine folder used by ScanMail for Microsoft Exchange.

 
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