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Cannot find a recipient update service

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at http://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2009-12-11

Microsoft® Exchange Server 2007 or Exchange Server 2010 setup cannot continue because the Recipient Update Service (RUS) responsible for a domain in the existing Exchange organization cannot be found.

Microsoft Exchange setup requires that each domain in the existing Exchange organization have an instance of the Recipient Update Service.

If an instance of the Recipient Update Service is missing for a domain, new user objects created in the domain will not receive e-mail addresses issued to them.

To resolve this issue, verify that an instance of the Recipient Update Service exists for each domain and create an instance of the Recipient Update Service for the domains that do not have one and then rerun Microsoft Exchange setup.

 

To create a Recipient Update Service instance for a domain

  1. Open Exchange System Manager.

  2. Expand Recipients.

  3. Right-click the Recipient Update Services node, click New, and then click Recipient Update Service.

  4. In the New Object window, click Browse to locate the name of the domain.

  5. Select the name of the domain and then click OK.

  6. In the New Object window, click Next, and then Finish.

For more information about the Recipient Update Service, see the following Microsoft Knowledge Base articles:

 
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