Test Auto Attendant Functionality with the Unified Messaging Test Phone

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[This is pre-release documentation and subject to change in future releases. This topic's current status is: Milestone-Ready.]

Applies to: Exchange Server 2010 Beta* *Topic Last Modified: 2008-10-26

You can use the Exchange Unified Messaging (UM) Test Phone application to test auto attendant functionality. The Exchange UM Test Phone application enables you to test the functionality of specific Unified Messaging features, such as the UM auto attendants created and configured with Unified Messaging.

Before You Begin

Before you perform this procedure, confirm the following:

  • A valid Exchange recipient mailbox has been created and enabled for Unified Messaging. 
  • A valid UM dial plan has been created.
  • A valid UM IP gateway has been created.
  • A valid UM hunt group has been created.
  • A valid UM mailbox policy has been created.
  • The Unified Messaging server has been added to a UM dial plan.
  • The Exchange UM Test Phone application has been installed and correctly configured.

For more information about how to set up and configure the Exchange UM Test Phone application, see Set Up the Unified Messaging Test Phone.

Procedure

To test a UM auto attendant

  1. Open the Exchange UM Test Phone application by double-clicking ExchangeUMTestPhone.exe.

  2. From the Tools menu, click Setup.

  3. In Diversion settings, select the Diversion option, enter the auto attendant's number in the Number field, and then click OK.

  4. Enter the telephone number that you're using to connect to the Unified Messaging server. This number is the pilot number of the UM hunt group. Alternatively, you can leave this field empty.

  5. Click Make call to place the call to the auto attendant.

    Note

    In auto attendant mode, the Exchange UM Test Phone application sends the extension number for the user.

  6. Follow the voice prompts.

  7. In the user interface for the Exchange UM Test Phone application, click Hang Up to disconnect the call after you complete your call.

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