How to Recover a Device Password

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

This topic explains how to use the Exchange Management Console, the Exchange Management Shell, or Outlook Web Access to recover a device password.

You can require a device password through Microsoft Exchange ActiveSync policies. A user can configure a device password even if your Exchange ActiveSync policies do not require one. If the user forgets their password, you can obtain a recovery password by using the Exchange Management Console or the Exchange Management Shell. The recovery password unlocks the device and lets the user create a new password. The user can also recover their device password by using Outlook Web Access.

Before You Begin

To perform this procedure, the account you use must be delegated the following:

  • Exchange Server Administrator role and local Administrators group for the target server

For more information about permissions, delegating roles, and the rights that are required to administer Exchange Server 2007, see Permission Considerations.

Note

To use Outlook Web Access to recover a user's device password, you must be able to log on to Outlook Web Access by using the user's credentials.

Procedure

To use the Exchange Management Console to display the device recovery password

  1. Open the Exchange Management Console.

  2. Under Recipient Configuration, select Mailbox.

  3. Select a user, and then select Manage Mobile Device from the action pane. The device recovery password will be displayed in the Manage Mobile Device dialog box.

To use the Exchange Management Shell to display the device recovery password

  1. Run the following command:

    Get-ActiveSyncDeviceStatistics -Mailbox:"alias" -ShowRecoveryPassword:$true

To use Outlook Web Access to recover a device password

  1. In Outlook Web Access, click Options.

  2. Select Mobile Devices from the Navigation pane.

  3. Select the mobile device from the list.

    Note

    All mobile devices that the user has configured for Exchange ActiveSync are displayed in this list. To determine the correct mobile device, use the device name and the last synchronization time displayed in the list of devices.

  4. Click Display Device Password.

For more information about syntax and parameters, see Get-ActiveSyncDeviceStatistics.

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