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The Exchange Information Store service is not running on this front-end server

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at http://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2005-11-18

The Microsoft® Exchange Server Analyzer Tool queries the Win32_Service Microsoft Windows® Management Instrumentation (WMI) class to determine the values set for the Started key of the Microsoft Exchange Information Store and the Simple Message Transfer Protocol (SMTP) services. A value of False indicates that the service is not running. A value of True indicates that the service is running.

The Exchange Server Analyzer also examines the Exchange_Server WMI class in the root\MicrosoftExchangeV2 namespace to determine the value of the IsFrontEndServer key. A value of False indicates that the Exchange Server computer is not a front-end server. A value of True indicates that the Exchange Server computer is a front-end server.

If the Exchange Server Analyzer finds the value of Started for the SMTP service is true, the value of Started for the Microsoft Exchange Information Store service is False, and the value for IsFrontEndServer to be True, a warning is displayed.

Exchange 2000 Server and Exchange Server 2003 use front-end servers to proxy POP3, IMAP4, and Microsoft Office Outlook® Web Access client requests. Additionally, they can be used as Internet-facing SMTP servers. If this front-end server accepts and routes SMTP messages, supports IMAP clients (which use SMTP for submitting messages), or if this front-end server is running Virus Scan API (VSAPI)-compliant software, the Microsoft Exchange Information Store service must be running. Otherwise, the front-end server will not be able to process SMTP messages, or scan messages using VSAPI.

Unless SMTP or VSAPI-compliant antivirus software is being used on a front-end server, the recommended configuration is to disconnect and delete all public folder stores on the front-end server, stop the Microsoft Exchange Information Store service, and then set the Microsoft Exchange Information Store service to disabled. In addition, the SMTP service should be stopped if it is not being used. On Exchange Server computers that use SMTP or VSAPI-compliant software, the Microsoft Exchange Information Store service must be running to deliver messages and service messaging clients.

  1. Open the Services MMC snap-in.

  2. Right-click Microsoft Exchange Information Store service, and then click Properties.

  3. On the General tab of the Microsoft Exchange Information Store property page, make sure that the Start-up type is set to Automatic. If it is not, set it to Automatic, click Apply, and then click OK.

  4. Right-click Microsoft Exchange Information Store service, and then click Start.

  5. Close the Services snap-in.

If attempts to start the Microsoft Exchange Information Store service fail, it could indicate a more serious problem on this Exchange Server computer. In this case, you should examine the event logs for details about the failure. You should also ensure that you are running the most recent service pack for your version of Exchange Server. You can obtain the latest service pack for Exchange Server at the Web site, "Microsoft Exchange Server home page" (http://go.microsoft.com/fwlink/?LinkId=21573).

For more information about known causes for Microsoft Exchange Information Store service failure, see the following Microsoft Knowledge Base articles:

For more information about using front-end servers, see the Exchange Server 2003 and Exchange 2000 Server Front-End and Back-End Topology Guide (http://go.microsoft.com/fwlink/?linkid=47567).

 
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