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Auto Attendant Performance Counters for Unified Messaging

Exchange 2010
 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2009-12-08

There are many performance counters that can be used to maintain and troubleshoot a Microsoft Exchange Server 2010 Unified Messaging (UM) server.

Unified Messaging performance counters are used to measure quantities of information or data for Unified Messaging based on the number, size, duration, and rate of data that's being requested or received. The MSExchangeUMAutoAttendant performance object can contain multiple instances. The number of instances for the performance object depends on the number of UM auto attendants that are created in the Exchange organization.

The following table provides a list of the auto attendant performance counters that can be used to monitor Exchange 2010 Unified Messaging.

Auto attendant performance counters for Unified Messaging

Performance counter Performance object Description

% Successful Calls

MSExchangeUMAutoAttendant

% Successful Calls calculates the success rate of the auto attendant.

Ambiguous Name Transfers

MSExchangeUMAutoAttendant

Ambiguous Name Transfers is the number of times that callers were transferred to the operator because the name that they spelled or spoke was too common in the search results.

Average Call Time

MSExchangeUMAutoAttendant

Average Call Time is the average length of time that callers interacted with the auto attendant.

Average Recent Call Time

MSExchangeUMAutoAttendant

Average Recent Call Time is the average length of time, in seconds, of the last 50 auto attendant calls.

Business Hours Calls

MSExchangeUMAutoAttendant

Business Hours Calls is the number of calls processed by this auto attendant during business hours.

Calls Disconnected by UM on Irrecoverable External Error

MSExchangeUMAutoAttendant

Calls Disconnected by UM on Irrecoverable External Error is the total number of calls that were disconnected after an irrecoverable external error occurred.

Calls with DTMF fallback

MSExchangeUMAutoAttendant

Calls with DTMF fallback is the number of calls to this auto attendant during which a caller has been passed to the DTMF fallback auto attendant. This only happens for speech-enabled auto attendants.

Calls with Sent Message

MSExchangeUMAutoAttendant

Calls with Sent Message is the number of calls to this auto attendant in which a caller has sent a voice message.

Calls with Speech Input

MSExchangeUMAutoAttendant

Calls with Speech Input is the total number of calls during which the caller is determined to have spoken at least once.

Calls with Spoken Name

MSExchangeUMAutoAttendant

Calls with Spoken Name is the number of calls to this auto attendant during which a caller has spoken a name at least once.

Custom Menu Options

MSExchangeUMAutoAttendant

Custom Menu Options is the number of times that callers have selected custom menu options.

Directory Accessed

MSExchangeUMAutoAttendant

Directory Accessed is the number of directory access operations performed by this auto attendant.

Directory Accessed by Dial by Name

MSExchangeUMAutoAttendant

Directory Accessed by Dial by Name is the number of directory access operations in which the subscriber used the Dial by Name feature.

Directory Accessed by Extension

MSExchangeUMAutoAttendant

Directory Accessed by Extension is the number of directory access operations in which the user supplied the extension number.

Directory Accessed by Spoken Name

MSExchangeUMAutoAttendant

Directory Accessed by Spoken Name is the number of directory access operations in which the subscriber spoke a recipient name.

Directory Accessed Successfully by Dial by Name

MSExchangeUMAutoAttendant

Directory Accessed Successfully by Dial by Name is the number of successful directory access operations in which the caller used the Dial by Name feature.

Directory Accessed Successfully by Spoken Name

MSExchangeUMAutoAttendant

Directory Accessed Successfully by Spoken Name is the number of successful directory access operations in which the caller spoke a recipient name.

Disallowed Transfers

MSExchangeUMAutoAttendant

Disallowed Transfers is the number of times a caller was transferred to the operator because the user they identified was configured to accept calls only from users who are logged on.

Disconnected Without Input

MSExchangeUMAutoAttendant

Disconnected Without Input is the number of calls that were dropped without input being offered in response to the auto attendant prompts.

Menu Option 1 Used

MSExchangeUMAutoAttendant

Menu Option 1 Used is the number of times that a caller has chosen option 1 from the custom menu.

noteNote:
This value is always zero if no menu or option is defined.

Menu Option 2 Used

MSExchangeUMAutoAttendant

Menu Option 2 Used is the number of times that a caller has chosen option 2 from the custom menu.

noteNote:
This value is always zero if no menu or option is defined.

Menu Option 3 Used

MSExchangeUMAutoAttendant

Menu Option 3 Used is the number of times that a caller has chosen option 3 from the custom menu.

noteNote:
This value is always zero if no menu or option is defined.

Menu Option 4 Used

MSExchangeUMAutoAttendant

Menu Option 4 Used is the number of times that a caller has chosen option 4 from the custom menu.

noteNote:
This value is always zero if no menu or option is defined.

Menu Option 5 Used

MSExchangeUMAutoAttendant

Menu Option 5 Used is the number of times that a caller has chosen option 5 from the custom menu.

noteNote:
This value is always zero if no menu or option is defined.

Menu Option 6 Used

MSExchangeUMAutoAttendant

Menu Option 6 Used is the number of times that a caller has chosen option 6 from the custom menu.

noteNote:
This value is always zero if no menu or option is defined.

Menu Option 7 Used

MSExchangeUMAutoAttendant

Menu Option 7 Used is the number of times that a caller has chosen option 7 from the custom menu.

noteNote:
This value is always zero if no menu or option is defined.

Menu Option 8 Used

MSExchangeUMAutoAttendant

Menu Option 8 Used is the number of times that a caller has chosen option 8 from the custom menu.

noteNote:
This value is always zero if no menu or option is defined.

Menu Option 9 Used

MSExchangeUMAutoAttendant

Menu Option 9 Used is the number of times that a caller has chosen option 9 from the custom menu.

noteNote:
This value is always zero if no menu or option is defined.

Menu Option Timed Out

MSExchangeUMAutoAttendant

Menu Option Timed Out is the number of times that the system has timed out while waiting for a caller to select an option from the custom menu.

noteNote:
This value is always zero if no menu is defined.

Operator Transfers

MSExchangeUMAutoAttendant

Operator Transfers is the number of calls that have been transferred to the operator.

Operator Transfers Requested by User

MSExchangeUMAutoAttendant

Operator Transfers Requested by User is the number of times that a caller to this auto attendant has asked to be transferred to an operator.

Operator Transfers Requested by User from Opening Menu

MSExchangeUMAutoAttendant

Operator Transfers Requested by User from Opening Menu is the number of times that a caller to this auto attendant has asked to be transferred to an operator while at the opening menu.

Out of Hours Calls

MSExchangeUMAutoAttendant

Out of Hours Calls is the number of calls processed by this auto attendant outside of business hours.

Sent to Auto Attendant

MSExchangeUMAutoAttendant

Sent to Auto Attendant is the number of times that a caller to this auto attendant has used the custom menu to go to an auto attendant.

Total Calls

MSExchangeUMAutoAttendant

Total Calls is the number of calls that have been processed by this auto attendant.

Transferred Count

MSExchangeUMAutoAttendant

Transferred Count is the number of calls that were transferred by this auto attendant. This number does not include calls that were transferred by the operator.

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