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Mailbox User Properties > Mailbox Features Tab > Unified Messaging Properties

 

Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1

Topic Last Modified: 2011-01-24

Use the Unified Messaging Properties page to view or change the Unified Messaging (UM) properties for an existing Microsoft Exchange Server 2007 recipient who is enabled for Unified Messaging. When you change a user's UM properties, you can control the various UM features for the user that are found in Exchange 2007. For example, you can enable or disable Automatic Speech Recognition (ASR) or fax receiving or associate the user's mailbox with a different UM mailbox policy.

UM Mailbox Status
  • This display-only field shows the status of the user's mailbox. By default, when a user is UM-enabled, the mailbox status is listed as Not locked out. However, if the user has input an incorrect Outlook Voice Access PIN multiple times, the status is listed as Locked Out.

Unified Messaging Mailbox Policy
  • This display-only field shows the name of the UM mailbox policy that is associated with the UM-enabled user. You can specify the UM mailbox policy to be associated with this UM mailbox by clicking the Browse button.

  • If you want to change the UM mailbox policy that is associated with multiple users, consider using the Set-UMMailbox cmdlet in the Exchange Management Shell.

UM Address (Extensions)
  • This box displays the extension numbers and the Session Initiation Protocol (SIP) and E.164 addresses after the user has been enabled for Unified Messaging.

  • If you have associated the user with a Telephone Extension dial plan, only the extension number that is configured for the user will appear in this box.

  • If you have associated the UM-enabled user with a SIP dial plan, an extension number and SIP address will be listed. If you have associated the UM-enabled user with an E.164 dial plan, an extension number and E.164 address will be listed.

  • To add extension numbers, SIP addresses, or E.164 addresses for a user who is already enabled for Unified Messaging, you must use the E-Mail Addresses tab on the user account properties. On the E-Mail Addresses tab, click Add, select EUM Address, and then configure the Address/Extension and the Dial plan (Phone context) options.

  • To modify the extension numbers, SIP addresses, or E.164 addresses for a user who is already enabled for Unified Messaging, you must use the E-Mail Addresses tab on the user account properties. On the E-Mail Addresses tab click Edit, select the Exchange Unified Messaging proxy address (EUM proxy address) that you want to modify, and then configure the appropriate settings.

  • If you want to remove an extension number, SIP address, or E.164 address from the user's Unified Messaging settings, right-click the appropriate EUM proxy address, and then click Remove.

Enable for Automatic Speech Recognition
  • Select this option to specify whether the user can use ASR when they log on to their mailbox. By default, a UM-enabled user can use voice commands when they use Outlook Voice Access to access their mailbox.

  • Even if an Outlook Voice Access user is speech-enabled, they must still use the key pad to enter their extension number, PIN, and personal options.

Allow UM Calls from non-users
  • Select this option to specify whether to allow incoming calls from unauthenticated callers through an auto attendant to be transferred to the UM-enabled user. By default, this setting is enabled. Enabling this setting allows callers from outside an organization to be transferred to a user inside an organization.

  • The user's mailbox can still be accessed by using directory searches. However, if an external caller tries to transfer to a user for whom this setting is disabled, the system will say, "I'm sorry, I am unable to transfer the call to this user." The caller is then transferred to the operator that is configured on the auto attendant.

  • This setting does not apply to callers who have logged on to their mailbox by using Outlook Voice Access and are sending a voice mail message to a user.

Allow faxes to be received
  • Select this option to specify whether a user is allowed to receive incoming faxes. By default, this setting is enabled. However, it can be disabled if you do not want the user to receive incoming faxes.

  • This setting is also configured on dial plans. If you enable this setting for a UM-enabled user, but the dial plan is configured to disable fax receiving, the UM-enabled user will be unable to receive faxes.

Diverted calls without a caller ID can leave a message   
  • Select this option to specify whether, for diverted calls without a caller ID, the caller will be allowed to leave a message. By default, this option is enabled.

  • This enables the UM-enabled user to accept anonymous calls from callers.

Personal operator extension
  • Use this field to specify the operator extension number for the user. By default, an extension number is not configured. The range for the extension number is 1 to 20 characters. This enables incoming calls for the UM-enabled user to be forwarded to the extension number that you specify in this field.

  • You can configure other types of operator extension numbers on dial plans and auto attendants. However, those extensions are generally meant for company-wide receptionists or operators. The personal operator extension setting could be used when an administrative assistant or personal assistant answers incoming calls before they are answered for a particular user.

For more information about Unified Messaging properties, see the following topics:

 
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