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Client Features in Unified Messaging

 

Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007

Topic Last Modified: 2007-08-24

This topic describes the new Unified Messaging (UM) client features that give UM-enabled users access to their e-mail and UM messages in their Microsoft Exchange Server 2007 mailbox. The new Unified Messaging client capabilities enable you to provide users simplified voice mail, e-mail, and fax message access options and an improved overall user experience.

Outlook Voice Access is a term that describes how subscribers retrieve e-mail messages from their individual mailbox by using an analog, digital, or cellular telephone and then by using touchtone or voice commands. When a UM-enabled user accesses their Exchange 2007 mailbox by using a telephone, they are presented with a series of voice prompts. These voice prompts help the user navigate the Unified Messaging system and enable the user to access their Exchange 2007 Inbox. Outlook Voice Access lets users retrieve, listen, reply, create, and forward voice or e-mail messages and listen to or change calendar information.

noteNote:
For a copy of the Microsoft Exchange Server 2007 Unified Messaging Outlook Voice Access Quick Reference Guide, visit the Microsoft Download Center.
importantImportant:
If you delete the last message in your inbox by using Outlook Voice Access, you will be unable to undelete the message. If you need to access the e-mail message after you have deleted it by using Outlook Voice Access, you can use Outlook Web Access or Outlook to move the e-mail message back into the appropriate folder from the Deleted Items folder. You cannot use Outlook Voice Access to access the Deleted Items folder.

The Exchange ActiveSync protocol is used to connect mobile clients, such as those found on smartphones or personal digital assistants (PDAs), to an Exchange 2007 server and mailbox. There are many mobile devices that a user can use to access their Exchange 2007 mailbox and view e-mail and fax messages, view and change calendar information, and listen to their voice messages. Many wireless and mobile devices being used today can enable the user to be always connected to their Exchange 2007 mailbox.

Microsoft Office Outlook 2007 is the next generation e-mail client. By using Outlook 2007, a user can access their individual Exchange 2007 mailbox and view e-mail and fax messages in their Inbox, view and change calendar information, and listen to voice messages by using a Microsoft Windows Media Player that is embedded inside the e-mail messages on their portable device or computer. By using the Outlook 2007 client, the user gains additional features, such as the Play on Phone functionality. For more information about the Outlook features for Exchange Unified Messaging, see Outlook Features for Exchange Unified Messaging.

noteNote:
 When you install Outlook 2007 on a client computer, the Outlook 2007 Unified Messaging voice mail features are included. The Unified Messaging features for configuring voice mail are available only with Outlook 2007 and are not available with earlier versions of Outlook.

Outlook Web Access has been greatly enhanced to give users a set of Unified Messaging interfaces and tools that are comparable to a full-featured e-mail client like Outlook 2007. As in earlier versions of Outlook Web Access, the user can access their Exchange 2007 mailbox by using a compliant Web browser. However, similar to the Outlook 2007 e-mail client, the new Outlook Web Access offers the user a Windows Media Player that is embedded in the e-mail message that can be used to listen to voice messages and enables them to access other features such as Play on Phone.

noteNote:
When you use Exchange ActiveSync on a mobile device, you can listen to the attached .wma file that contains the voice mail message. The advanced Unified Messaging features found in the Outlook Web Access Premium client, such as the voice mail configuration options, are not available in Outlook Web Access Light.
CautionCaution:
When you use Outlook Web Access Light and Pocket Internet Explorer on a mobile device, you may be able to listen to the .wma attachment in a voice message. However, this is not a supported configuration.

To ensure that you are reading the most up-to-date information and to find additional Exchange Server 2007 documentation, visit the Exchange Server TechCenter.
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