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ScanMail for Microsoft Exchange TEMP directory contains too many files

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at https://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2008-05-23

The Microsoft® Exchange Server Analyzer Tool reads the following registry entry to determine whether version 7.0 of Trend Micro ScanMail for Microsoft Exchange is installed:

HKEY_LOCAL_MACHINE\Software\TrendMicro\ScanMail for Exchange\CurrentVersion\Version

If ScanMail for Microsoft Exchange version 7 is installed, the Exchange Server Analyzer reads the following registry entry to determine the location of the TEMP directory used by ScanMail for Microsoft Exchange:

HKLM\Software\TrendMicro\ScanMail for Exchange\CurrentVersion\TempDir

The Exchange Server Analyzer then counts the number of files in the TEMP directory used by ScanMail for Microsoft Exchange.

The Exchange Server Analyzer displays a warning if the following conditions are true:

  • Version 7.0 of ScanMail for Microsoft Exchange is installed.

  • More than 100 files are in the TEMP directory used by ScanMail for Microsoft Exchange.

This warning indicates the presence of many files in the TEMP directory used by ScanMail for Microsoft Exchange. The files in this folder are temporary files used by ScanMail for Microsoft Exchange. ScanMail for Microsoft Exchange is supposed to automatically delete these files.

If there are many files dated before the current date, Trend Micro recommends that you delete the old files.