The Exchange Information Store service is not running
[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at https://go.microsoft.com/fwlink/?linkid=34707.]
Topic Last Modified: 2007-01-05
The Microsoft® Exchange Server Analyzer Tool queries the Win32_Service Microsoft Windows® Management Instrumentation (WMI) class to determine whether the value set for the Started key in the Microsoft Exchange Information Store service is set to True or False.
A value of False indicates that the Microsoft Exchange Information Store service is not running on this Exchange Server computer. A value of True indicates that the Microsoft Exchange Information Store service is running.
The Exchange Server Analyzer also examines the Exchange_Server WMI class in the root\MicrosoftExchangeV2 namespace to determine the value for the IsFrontEndServer key. A value of False indicates that the Exchange Server computer is not a front-end server. A value of True indicates that the Exchange Server computer is an Exchange Server 2003 or Exchange 2000 Server front-end server.
If the values for both evaluated keys are False on Exchange 2000 Server and Exchange Server 2003 systems, a warning is displayed.
If a value of False is returned for the Win32_Service Started key and the Exchange Server computer is running Exchange Server 2007, a warning is displayed.
If attempts to start the Microsoft Exchange Information Store service fail, it could indicate a more serious problem on this Exchange Server computer. In this case, you should examine the event logs for details about the failure. You should also ensure that you are running the most recent service pack for your version of Exchange Server.
You can obtain the latest service pack for Exchange Server 2003 at "Downloads for Exchange Server 2003" (https://go.microsoft.com/fwlink/?LinkId=25097).
For more information about known causes for the Microsoft Exchange Information Store service failure, see the following Microsoft Knowledge Base articles:
827915, "The Information Store service may stop unexpectedly while converting a message that does not contain the PR_MESSAGE_CLASS property in Exchange 2003" (https://go.microsoft.com/fwlink/?linkid=3052&kbid=827915)
830602, "Exchange Server 2003 Information Store service stops responding" (https://go.microsoft.com/fwlink/?linkid=3052&kbid=830602)
839115, "The Information Store service does not start after you upgrade to Exchange Server 2003" (https://go.microsoft.com/fwlink/?linkid=3052&kbid=839115)
330197, "The Information Store service stops unexpectedly when a message with a null Internet message ID is delivered locally" (https://go.microsoft.com/fwlink/?linkid=3052&kbid=330197)
831130, "The Folders pane does not appear or the Information Store service quits unexpectedly when you use OWA to access your mailbox on your Exchange Server 2003 computer" (https://go.microsoft.com/fwlink/?linkid=3052&kbid=831130)
823163, "'Setup Cannot Locate a Qualifying Global Catalog Server' Error Message When You Try to Start the Information Store Service" (https://go.microsoft.com/fwlink/?linkid=3052&kbid=823163)
822579, "Event ID 7024 After You Install Exchange Server 2003, and Exchange Information Store Service Does Not Start" (https://go.microsoft.com/fwlink/?linkid=3052&kbid=822579)
833841, "The Microsoft Exchange Information Store service unexpectedly stops responding" (https://go.microsoft.com/fwlink/?linkid=3052&kbid=833841)
For more information about using Exchange Server 2003 and Exchange 2000 Server front-end servers, see the following Web sites:
Using Microsoft Exchange 2000 Front-End Servers (https://go.microsoft.com/fwlink/?linkid=12055)
Exchange Server 2003 and Exchange 2000 Server Front-End and Back-End Topology (https://go.microsoft.com/fwlink/?linkid=47567)