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SMTP address is not defined in default recipient policy

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at https://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2006-12-03

The Microsoft® Exchange Server Analyzer Tool queries the Active Directory® directory service to determine whether the SMTP address is specified on the gatewayProxy attribute of the default recipient policy in your Exchange Server organization. If the Exchange Server Analyzer finds that the gatewayProxy attribute does not contain an SMTP address, the Exchange Server Analyzer displays an error.

This error is a critical error. You must add the SMTP address, such as SMTP:@contoso.com, to the gatewayProxy attribute of the default recipient policy in your Exchange Server organization. The default recipient policy must contain an SMTP address. If the default recipient policy does not contain an SMTP address, the Microsoft Exchange Information Store service will not initialize after restarting. This failure will occur across all Exchange servers in your Exchange Server organization the next time the Microsoft Exchange Information Store service is restarted.

Warning

If you incorrectly modify the attributes of Active Directory objects when you use Active Directory Service Interfaces (ADSI) Edit, the LDP (ldp.exe) tool, or another Lightweight Directory Access Protocol (LDAP) version 3 client, you may cause serious problems. These problems may require that you reinstall Microsoft Windows Server™ 2003, Exchange Server 2003 or Exchange Server 2007, or both. Modify Active Directory object attributes at your own risk.

To add the SMTP address to the gatewayProxy attribute of the default recipient policy

  1. Start the ADSI Edit tool from Microsoft Windows® 2000 Support Tools or from Windows Server 2003 Support Tools.

  2. Expand the following nodes:

    • Configuration Container

    • Configuration

    • Services

    • Microsoft Exchange

    • Organization_Name

    • Recipient Policies

  3. In the details pane, right-click CN=Default Policy, and then click Properties.

  4. In the Attributes box, double-click gatewayProxy.

  5. In the Multi-valued String Editor dialog box, enter **SMTP:@domain\_name.com** in the Value to add field, and then click Add.

    Note

    The syntax that you enter is important. You must include SMTP:@ before you enter the domain name of the Exchange Server organization. There are no white spaces in this string.

  6. Click OK, then click Apply, and then close ADSI Edit.

  7. Wait at least 15 minutes for replication.